Better Business Bureau Better Business Bureau BBB _bed467e6-5873-461b-ac40-490f36136b07 An ethical marketplace where buyers and sellers can trust each other. _f1b5623d-faf8-4758-9a98-e05ee433fc13 To be the leader in advancing marketplace trust. _c0ae347d-9caa-4959-a92c-0f4bf7e5d33d Excellence Strive to do our very best. Be accountable to the general public, our members, and to each other for everything we do. Commit to providing the highest quality service with excellence and consistency everywhere we operate. Integrity Be honest and ethical in all of our business activities. Treat everyone with integrity, keeping our promises and learning from our mistakes. Have the courage to hold fast to our professional convictions. Teamwork Communicate, cooperate and collaborate freely across organizational and territorial boundaries, and work as one team to fulfill our mission. Trust Trust in our colleagues throughout the BBB system and in ourselves. Say what we mean and mean what we say. Communicate with honesty and candor. Respect Treat everyone with respect and dignity, valuing individual and cultural differences. People are our fundamental asset. We will empower them to develop and use their talents and capabilities to the fullest. Community Creating a community of trustworthy businesses _6b425642-b4af-4c82-b322-1c96b8f7dd5c 1 Businesses 283620fe-3b21-46b3-9865-0a64cdf9c752 681022dc-b199-4318-a99d-7c64a3b69f2e 0024c9aa-f624-4ed8-9e52-31e21cc47455 Standards Setting standards for marketplace trust _5bcc19ec-6fd0-40fb-adcb-706c47e26137 2 Consumers Donors Businesses Charities BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner. BBB ensures that high standards for trust are set and maintained. We exist so consumers and businesses alike have an unbiased source to guide them on matters of trust. We provide educational information and expert advice that is free of charge and easily accessible. BBB Accreditation is an honor – and not every company is eligible. Businesses that meet our high standards are invited to join BBB. Businesses meeting BBB standards are presented to local Boards of Directors (or designees) for review and acceptance as a BBB Accredited Business. All BBB accredited businesses have agreed to live up to our Standards for Trust. Our Standards for Trust are a comprehensive set of policies, procedures and best practices focused on how businesses should treat the public – fairly and honestly in all circumstances. BBB does not compare businesses against each other, but rather evaluates businesses against our standards – and our standards clearly speak to the character and competence of an organization. BBB is the resource to turn to for objective, unbiased information on businesses. Our network of national and local BBB operations allows us to monitor and take action on thousands of business issues affecting consumers at any given time. 574a97f3-fb27-4e00-ac2f-c3eb45a8e164 485cb901-37e6-46fc-89b6-4fe1c7f32e47 ebfc19f1-79c8-4dfb-93d9-c36d9ee1b1c2 Best Practices Encouraging and supporting best practices _f1e0b301-f63e-49a0-b2bf-a97322b12686 3 Businesses Charities 046c01f0-4e4d-4728-9d26-df48024b0c69 ee945b49-87c7-409e-a6ba-9e9db3db3c76 0b5538df-3e33-4404-b91d-a5d937882cd2 Role Models Celebrating marketplace role models _c6c38d8d-45b4-494b-bb52-028e891a30a1 4 Businesses Charities 3bb19913-7928-44c9-840d-b072b41512bd 0983b67e-91f3-4677-981e-9b1a3d4b0744 dddfe65d-8ebe-4ce3-9d61-f8a0f173a8e7 Substandard Behavior Denounce substandard marketplace behavior _eb40f6cc-e9dd-4532-8fb6-c5509186247d 5 Consumers Donors Businesses Charities f6eb64d6-13d3-4090-b356-8b4e23f4ae82 49e04ad4-b20c-451c-ae7a-d7d1c9f698b3 bc2b1e0c-8849-498e-93b6-94552ff7a34c 2010-02-08 Arthur Colman ( Submit error.