Open Government Plan II. Corporation Policy Statement The Corporation is committed to achieving its mission using the concepts and strategies of open government including transparency, participation, and collaboration. The Corporation intends to make posting high‐value data on publicly accessible websites a standard part of our work processes. The Corporation will seek public participation in the arena of policy and rulemaking. Wherever possible, we will pursue our mission objectives through collaborations internally, with other agencies, and with private organizations and the public. Corporation for National and Community Service CNCS _5def53da-7ef7-11df-b9c3-98747a64ea2a The Corporation annually engages more than five million Americans in service through its core programs, Senior Corps, AmeriCorps, and Learn and Serve America, and leads President Obama’s national call to service initiative, United We Serve. As the nation’s largest grant maker for service and volunteering, the Corporation plays a critical role in strengthening America’s nonprofit sector and addressing our nation’s challenges through service. As our nation continues on the road to economic recovery, volunteer service plays a vital role in addressing our national and local challenges. Given the many social needs facing our communities– and the growing interest in service by Americans of all ages – this is a moment of unprecedented need and opportunity for the Corporation. _5def5966-7ef7-11df-b9c3-98747a64ea2a _5def5ad8-7ef7-11df-b9c3-98747a64ea2a Transparency, Participation, and Collaboration The Corporation’s mission meshes naturally with the concept of open government. Transparency, participation, and collaboration are guiding principles for all of our work. We regularly share data and information with the public and seek input about policies and initiatives, both formally and informally. Our programs operate through collaboration with thousands of nonprofit, faith‐based, community, and educational organizations. The Corporation’s commitment to the principles of open government comes not just out of a desire to increase accountability and make government more effective. We also believe citizen participation is essential to democracy. Since the early days of our nation, volunteers have helped us through our greatest challenges and triumphs – patriots who fought for our founding ideals, women who reached for the ballot, firefighters who rushed into burning towers, and ordinary citizens who came to the aid of a disaster‐stricken coast. Open Government and the Corporation’s Mission Work to fulfill the vision of the Edward M. Kennedy Serve America Act by focusing on four key areas. _5def5c0e-7ef7-11df-b9c3-98747a64ea2a III The Corporation annually engages more than five million Americans in service through its core programs, Senior Corps, AmeriCorps, and Learn and Serve America, and leads President Obama’s national call to service initiative, United We Serve. As the nation’s largest grant maker for service and volunteering, the Corporation plays a critical role in strengthening America’s nonprofit sector and addressing our nation’s challenges through service. As our nation continues on the road to economic recovery, volunteer service plays a vital role in addressing our national and local challenges. Given the many social needs facing our communities– and the growing interest in service by Americans of all ages – this is a moment of unprecedented need and opportunity for the Corporation. The Corporation’s mission meshes naturally with the concept of open government. Transparency, participation, and collaboration are guiding principles for all of our work. We regularly share data and information with the public and seek input about policies and initiatives, both formally and informally. Our programs operate through collaboration with thousands of nonprofit, faith‐based, community, and educational organizations. The Corporation’s commitment to the principles of open government comes not just out of a desire to increase accountability and make government more effective. We also believe citizen participation is essential to democracy. Since the early days of our nation, volunteers have helped us through our greatest challenges and triumphs – patriots who fought for our founding ideals, women who reached for the ballot, firefighters who rushed into burning towers, and ordinary citizens who came to the aid of a disaster‐stricken coast. As President Obama has said, “In the end, when it comes to the challenges we face, the need for action always exceeds the limits of government. While there's plenty that government can do and must do to keep our families safe, and our planet clean, and our markets free and fair, there's a lot that government can't – and shouldn't – do. And that's where active, engaged citizens come in. That's the purpose of service in this nation. And that's the point I want to emphasize today: that service isn't separate from our national priorities, or secondary to our national priorities – it's integral to achieving our national priorities. It's how we will meet the challenges of our time.” The economic and social problems of today require a new generation of service, and we need more Americans to answer that call. We believe that the best solutions come from outside Washington, D.C., where everyday people are finding ways solve problems in their communities. In 2009, Congress enacted The Edward M. Kennedy Serve America Act, providing an extraordinary opportunity to usher in a new era of service for our country, focused on engaging citizens in a lifetime of service directed at finding community solutions to some of our nation’s most pressing and persistent challenges. The Corporation is working to fulfill the vision of this act by focusing on four key areas. Service as a Solution Targeting resources to tackle national priorities. _5def5d44-7ef7-11df-b9c3-98747a64ea2a III.1 Targeting resources to tackle national priorities from increasing high school graduation rates to fostering economic opportunity, the Corporation will identify where service has an important role to play and target resources to tackle those issues. e71ef7a5-7e4d-4d49-abdb-12ca7e029de2 6514b0d3-3981-429c-8470-caf2c9f7c000 Service Opportunities Expand opportunities to serve. _5def5e8e-7ef7-11df-b9c3-98747a64ea2a III.2 Connecting with citizens from diverse communities, backgrounds, and perspectives, providing easily accessible service opportunities to fit their needs, and engaging them in a lifetime of service. 3c47734c-69cc-42b5-8ead-dad146c33ebe 77c91ed6-13b9-43a1-9819-b61e9eeddce5 Capacity Build enduring capacity. _5def6154-7ef7-11df-b9c3-98747a64ea2a III.3 Enabling individuals, organizations and communities to become more effective at addressing pressing challenges and better able to use service as a lasting solution. aaf8b301-bf2d-41cd-894c-beb67ade568f f16c63ff-508d-41ef-9faf-bdefe217bd6e Innovation Embrace innovation. _5def62c6-7ef7-11df-b9c3-98747a64ea2a III.4 Investing in models that work, finding new ways of doing business, and serving as a source of ideas for local communities. All across America, groups are finding solutions to local problems, and the Corporation’s challenge is to scale these opportunities to achieve our national priorities. fb6ad4f7-319d-4872-835a-4431db957c6a a40b66ae-eb95-49d1-ba41-c6f520171a5d Open Government Plan Address these strategic priorities in several ways. _5def64ba-7ef7-11df-b9c3-98747a64ea2a III.5 The Corporation’s Open Government Plan will help address these strategic priorities in several ways. More information on the Corporation’s mission, programs, and organization can be found at http://www.nationalservice.gov/about/overview/index.asp. 3ef4e434-4594-45ff-a441-916039a10c21 c535dd6d-e13c-4efe-b930-c33ef7fd01a1 Resources Bring more resources to bear and take a more holistic approach to using service as solution to tough issues. _5def6636-7ef7-11df-b9c3-98747a64ea2a III.5.a By expanding our collaborations with other federal agencies, state and local government, and nonprofit partners, we will bring more resources to bear and take a more holistic approach to using service as solution to tough issues. Often the problems that our grantees address are complex and cut across program lines. Taking a more collaborative approach can improve efficiency and strengthen positive outcomes. d9393b20-41fb-4bd8-b2bc-d54d6d51d614 722aadd9-9c29-4c21-a1d1-ca1e40f31fdf Understanding and Accountability Increase public understanding about what our programs are accomplishing and strengthen accountability for results. _5def67b2-7ef7-11df-b9c3-98747a64ea2a III.5.b By increasing data transparency, we will Providing program descriptions and contact information for our grantees and project sponsors will make it easier for programs to collaborate and individuals to get involved. f5c5b682-40d1-4d42-a2d1-60066ab2480b c462e881-1c14-41b5-ab0f-5b924d043187 National Culture Create a national culture where service is the common expectation and experience of every American. _5def6938-7ef7-11df-b9c3-98747a64ea2a III.5.c Every American Creating a national culture where service is the common expectation and experience of every American will require stronger collaboration between government and other sectors to amplify the call to service and to ensure there are quality opportunities for those who answer the call. The Corporation’s funding can only go so far to expand opportunities for Americans to serve, but we can leverage those dollars by strengthening the infrastructure for service, engaging new partners and groups, and making it easy for Americans to find opportunities by enhancements of online volunteer search technology and other tools. 55ebc3bf-5c0d-486d-8570-48648f5a965f 40f2c209-dad8-4ae2-b4ee-8eee4d8d6d9c Ideas Seek the best ideas from the public about implementing our new programs and working with successful programs. _5def6ad2-7ef7-11df-b9c3-98747a64ea2a III.5.d The Corporation’s focus on building enduring capacity and innovation will be strengthened by actively seeking the best ideas from the public about implementing our new programs and working with successful programs through the Social Innovation Fund and other programs. 3349e04e-f0b9-4bc6-816b-8714bce8ed9a 1610521e-c0dc-4569-8885-61645263ccac Governance Structure and Performance Measures Coordinate implementation of the Open Government Plan. _5def6c62-7ef7-11df-b9c3-98747a64ea2a IV Corporation Accountable Official Implementation of the Open Government Plan will be coordinated by the Corporation Accountable Official who will report on progress to the Chief Executive Officer (CEO) and senior executive team for the Corporation. Open Government Council The Accountable Official will be assisted by the Open Government Council which he will chair. The Open Government Council consists of members from across the Corporation, including the Chief Freedom of Information Act Officer, the Data.gov point of contact, and one appointee each from AmeriCorps NCCC, AmeriCorps State and National, AmeriCorps VISTA, Learn and Serve America, Senior Corps, Public Affairs, and the Chief Information Officer’s (CIO) office. Contact information for these officials is available on the Open Government Website. The members of the council will be responsible for coordinating the activities of the Open Government Plan with their own organizations as well as dedicating the required time to achieve the following: Chief Freedom of Information Act Officer Data.gov Point of Contact AmeriCorps NCCC AmeriCorps State and National AmeriCorps VISTA Learn and Serve America Senior Corps Public Affairs Chief Information Officer (CIO) Privacy and Data Sets Review data sets for privacy information prior to publishing. _5def6e06-7ef7-11df-b9c3-98747a64ea2a IV.1 08334028-12cd-4eb8-96b2-5335a270ebcd fa42f877-81c7-4d77-9515-827cbc06fe22 High-Value Data Sets Vet suggested datasets for high‐value content. _5def6fc8-7ef7-11df-b9c3-98747a64ea2a IV.2 a87504ea-5682-4c92-9776-bb0f8c5e1e1e 8df09832-4e8e-4e6b-a756-46c624222230 New Data Sets Suggest new datasets to be published. _5def7194-7ef7-11df-b9c3-98747a64ea2a IV.3 6f5cefeb-fd59-4da2-a805-154d415e1b0e fe2634ff-8d3b-4c8d-8db6-116d12ab613e Culture Engage employees and change work culture. _5def736a-7ef7-11df-b9c3-98747a64ea2a IV.4 Employees ee9b63d1-9a35-48c9-b510-b09024d86909 424c6238-f5f0-4bb2-9b31-a1748e8b4dd8 Incentives Establish incentives such as internal distinctions and financial awards. _5def7540-7ef7-11df-b9c3-98747a64ea2a IV.4.a f3d37193-883d-401c-a678-f6a72245f60e a0156275-06d3-46fb-a757-0a63aa7b3764 Information Establish a central location for information that enables employees to easily find relevant open government information (i.e., policies, standards, tools, training, handbooks) easily. _5def7720-7ef7-11df-b9c3-98747a64ea2a IV.4.b 6bec38d9-2272-47f3-b7fb-0e28ff69a295 5b82d229-fb51-4e01-bcfe-eeb3b5e72cdf Training Establish training. _5def7d06-7ef7-11df-b9c3-98747a64ea2a IV.4.c Establish training such as Web Manager University and New Media Talks provided by the General Services Administration (GSA), on open government‐related subjects (i.e., Federal Advisory Committee Act, Freedom of Information Act, Government in the Sunshine Act, Federal Records Act). d9e62b74-171c-4f52-87ee-510807a681dc e759194b-5a77-4350-bd5e-81d7c6f61ccc Leadership Communications Establish leadership support for communicating the importance of open government. _5def7fcc-7ef7-11df-b9c3-98747a64ea2a IV.4.d 41c78204-705b-4890-8a92-e07cdd472a7b b0fa4d41-8ad2-44a1-90cf-e79a34472c48 Data Targets Establish targets for publishing high‐value data. _5def81de-7ef7-11df-b9c3-98747a64ea2a IV.5 Open Government Council The Open Government Council may create a Data Working Group to assist with the work involving data standards to be implemented across the agency, and will coordinate closely with the Office of Information Technology to determine data formats for publishing. A member of the council will be chosen to be the Corporation advocate and contact for cross‐agency collaboration. ecc5fa11-2969-4ef0-88e5-ac2af72023c2 3ae9abaf-c4c5-4782-ac42-876022656526 Policies and Practices Continuous reevaluation of the policies and practices developed pursuant to the Directive on Open Government. _5def83fa-7ef7-11df-b9c3-98747a64ea2a IV.6 60a2a98e-04e1-4dc3-a230-1f9c702589a9 5576ad9d-e69f-42bf-905e-fca39e2a33ca Performance Measures Establish annual performance measures (to be proposed to the CEO and senior executive team) to measure progress in improving the level of participation and collaboration associated with our core mission as well as continued transparency of operation. _5def860c-7ef7-11df-b9c3-98747a64ea2a IV.7 cf58e114-88a4-4621-bfe5-6df8fbeabc81 f472cab1-3c57-4816-8d5b-1e0de09af066 Status Reports Prepare and publish on our Open Government Website a periodic status report on implementation of this plan. _5def8832-7ef7-11df-b9c3-98747a64ea2a IV.8 cd061971-8e04-4ba1-bb25-aee8291d30d0 0ffa693f-fde3-4fa6-9f6b-f8dd4c7d9695 External Relations Coordinate with the External Relations Committee of our Board of Directors. _5def8b3e-7ef7-11df-b9c3-98747a64ea2a IV.9 External Relations Committee 8a619268-d4f7-495a-a4c5-d265fc74fb39 9ce549b0-c375-4dee-9ce4-733f3e1deb5a Policies Reviewing Corporation policies to identify areas where open government concepts should be included in existing policies. _5def8d78-7ef7-11df-b9c3-98747a64ea2a IV.10 e4233d00-8222-4f80-8d07-5cb894014e79 a3608f32-fad6-4b6e-8205-2a61b3c58108 Transparency Plan Publish enough data about our ongoing operations and projects to assure that the public has all the information needed to understand the Corporation and our activities. _5def8fbc-7ef7-11df-b9c3-98747a64ea2a V The Public The goal of the transparency plan is to The transparency plan has four parts. The first is to enhance and publicize the Open Government Webpage, the second is to create a comprehensive policy of publishing data as it becomes available, the third is to revitalize and merge into the Open Government Plan, the Freedom of Information Act (FOIA) process, and the fourth part of the plan is to start the open government process with four projects. Open Government Webpage Take additional steps to improve our Open Government Webpage as a source of primary information about the Corporation. _5def91f6-7ef7-11df-b9c3-98747a64ea2a V.1 In January, the Corporation launched an Open Government Webpage at http://www.nationalservice.gov/open. We published a statement of our intent under the Open Government Directive to continue publishing high quality data sets. We made available the first datasets as submitted to www.Data.Gov; we made available the email address of the accountable official; we linked to our Freedom of Information Act policy and report; and we linked to our staff directory. Over the next twelve months, we will begin to take the following additional steps to improve this page as a source of primary information about the Corporation. 975a5d9f-5ba5-4d53-8363-42e10aaad949 06fd8c31-0767-4767-8f0e-d1acabaa4830 Announcements and Communications Publicize the Open Government Website via email announcements and other corporate communications. _5def9458-7ef7-11df-b9c3-98747a64ea2a V.1.a 4206907d-d3a6-4941-b0fb-0bbf17d349d5 daf5dc67-87a1-4b66-a039-39232ea710af Staff Contact Re‐evaluate the availability of staff contact information. _5def96b0-7ef7-11df-b9c3-98747a64ea2a V.1.b At the present time we publish phone numbers but not email addresses. We will reevaluate publishing email addresses while guarding against automated spam. 2b6b8d3b-9787-4473-b779-8a03e1557969 0cea8a06-8c40-470c-a188-9cfe2854ba1d Congressional Communications Publish communications between the Corporation and Congress, including responses to inquiries, testimony before committees, and reports mandated by Congress. _5def9908-7ef7-11df-b9c3-98747a64ea2a V.1.c Congress b670222a-4e2a-4e22-adb7-68c5a5e2034a 88302e17-c536-4d2c-b44b-478f6142a3e8 Records Publish the Corporation’s records retention policy along with records schedules. _5def9b74-7ef7-11df-b9c3-98747a64ea2a V.1.d a1b792ed-e9f5-43ce-b205-7eb4b4951062 f257483d-8694-478a-95b4-2b676c62848d FOIA Streamline the Freedom of Information Act (FOIA) request process and improve the transparency of FOIA requests and responses. _5def9de0-7ef7-11df-b9c3-98747a64ea2a V.1.e a5d984d4-d0ac-430a-a263-cdfdfc4497c4 3a119f76-02dd-4ebb-a7a0-bd9e4b88d961 Media and Publications Publish media and publication policies. _5defa060-7ef7-11df-b9c3-98747a64ea2a V.1.f 9198eec9-4d29-4b08-9ad4-8a0ea09b2dae cf2b3cb8-f32a-452f-a0aa-856ecdf69e10 Regulations.gov Make a wide range of documents available to the public for comment. _5defa2d6-7ef7-11df-b9c3-98747a64ea2a V.2 In January 2010, the Corporation began using the eRulemaking program to obtain public comment on pending regulations. The eRulemaking program is the federal‐wide solution primarily supporting regulatory development activities. Through the website http://www.Regulations.gov, the public has access to over 2.2 million documents including: rules, proposed rules, notices, supporting and related materials, public submissions and other documents posted by federal agencies. As a user of Regulations.gov, the Corporation will make a wide range of documents available to the public for comment. f3ced1f3-13da-4f14-9d3f-2af11060ef32 59fe06ff-a635-4280-bf73-1e825acda580 Recovery.gov Provide data to Recovery.gov on a weekly basis. _5defa646-7ef7-11df-b9c3-98747a64ea2a V.3 The American Recovery and Reinvestment Act (ARRA) of 2009 included $200 million for the AmeriCorps State & National and AmeriCorps VISTA programs administered by the Corporation. The Corporation , while grantees and contractors report quarterly. To learn more about ARRA implementation at the Corporation, visit http://www.nationalservice.gov/about/recovery. 5df024d8-a61b-495e-8dbf-33d1a6bf7bdb f7a98675-fa2e-48cc-9663-e8d30eb1fe37 USASpending.gov Provide information on our contracts, grants and cooperative agreements. _5defa93e-7ef7-11df-b9c3-98747a64ea2a V.4 The Corporation provides information on its contracts, grants and cooperative agreements on http://www.USASpending.gov. USASpending.gov, a re‐launch of www.fedspending.org, makes this information available to the public. The data is largely from the Federal Procurement Data System, which contains information about federal contracts, and the Federal Assistance Award Data System, which contains information about federal financial assistance such as grants, loans, insurance and direct subsidies such as Social Security. 13a90860-404f-4de3-9c18-3159fca97a57 1e49100a-dbcc-4ef4-987c-e9c8e17d9530 Data.gov Develop a process to coordinate the collection and submission of data to http://www.Data.gov on a regular basis. _5defabe6-7ef7-11df-b9c3-98747a64ea2a V.5 The Corporation is developing a process to coordinate the collection and submission of data to http://www.Data.gov on a regular basis. This is an important aspect of Corporation’s Open Government Plan which is necessary to address what the public is most interested in and to keep the Corporation’s information current and populated with the most accurate and desirable data available. The Corporation data sets currently available on Data.gov include calendar information for the CEO and American Recovery and Reinvestment Act data for the National Service Trust and VISTA Sponsors (sponsor demographic information and Recovery Act grant dollars received). 87784634-3848-42ba-9df7-950488435621 9cc5ec3d-2353-4ff7-9ece-e167258ba892 Ongoing Data Publishing Establish goals for the next year. _5defae8e-7ef7-11df-b9c3-98747a64ea2a V.6 In January 2010, in response to the Open Government Directive, the Corporation published three high quality datasets on Data.gov in a very short period of time. In order to make this a continuing part of our process, we are establishing the following goals for the next year. 1df3337f-0872-4e6d-81ae-4aca8a043c9f d1e79bbb-c61b-4b4e-91b3-af4f50970fab Information Inventory Inventory all information created/owned by the Corporation _5defb136-7ef7-11df-b9c3-98747a64ea2a V.6.1 We will review the information recorded in our systems and determine how it can best be conceptually divided into publishable data sets. We will include both already published data and data not made public. We will establish a policy for periodic reevaluation of our data for the purpose of updating the inventory and considering new or changed data for publishing. The initial inventory of information available for download, as well as information not yet available, is outlined in Section X of this plan. 7b6ec864-ce73-499e-857e-c1e3e9c21206 9922b250-a781-430a-b54c-0748e4d362a1 Prioritization Prioritize information to publish. _5defb4d8-7ef7-11df-b9c3-98747a64ea2a V.6.2 Once we have established an inventory of high value data, we will prioritize the work of publishing it. Among other approaches, we will seek public comment on the relative importance of the datasets and review prior FOIA requests to look for areas of high public interest. We will develop time and cost estimates for gathering and publishing the information and establish the priorities based on all three factors: Organize - As we begin gathering the data, we will organize it for maximum usability. This includes determining fields to include and appropriate formats for publishing. We will review the data to assure that no inappropriate disclosure of privacy information occurs. We will also conduct a final review of the formatted data to assure that it retains the high value intended. In addition to choosing an appropriate format, we will identify any tools needed to publish or use the data. We will also identify a maintenance plan for the data. That is, an update strategy and a method for correcting any errors found in the data. Document - In order to make the data useful, we must document the nature of the dataset, clarify the meaning of the individual fields included, and provide information on the quality and reliability of the data. An example for making the data more meaningful is to add a narrative of how the data is used by the Corporation and suggest some possible uses by the public. If needed, we will add special instructions to the narrative. Publish - We will publish datasets using a “perpetual beta” concept. That is, we will continually update and improve what we have published and improve on it in many small steps. fc16939c-d677-47e7-9aac-95151cfccc58 2dc56299-46a4-4932-ad7e-8eea1348cad5 Evaluation and Feedback Create a community for continual evaluation and feedback. _5defb802-7ef7-11df-b9c3-98747a64ea2a V.6.3 In order to assure that our published datasets are meeting the transparency goals we have identified above, we will use a variety of tools to measure our success and continuously direct our efforts. We will seek feedback at our annual conference of grantees as to the usefulness of published data and request ideas for additional data to publish. We will monitor feedback to the website, looking for suggestions on how to improve it and the published data, we will measure actual downloads to see which datasets are being looked at, and we will use social media and outreach to ask for input and feedback on our efforts. cbdf9875-fef7-431f-bec7-29dd1624f069 1bcd64dd-d255-4311-966b-527ba6f32919 FOIA Process Reinforce an explicit assumption of disclosure and streamline the FOIA request process as well as increase the transparency of FOIA requests and responses. _5defbaf0-7ef7-11df-b9c3-98747a64ea2a V.7 The Freedom of Information Act (FOIA) gives Americans the opportunity to gather information about government activities. The FOIA generally provides access to federal agency records or portions of those records except those which are protected from release by specific exemptions. We receive about 55 requests annually. Approximately 98 percent of our FOIA requests are processed within 20 days. We do not have a backlog of FOIA requests. Guidance on how the public can use our FOIA process can be found at: http://www.nationalservice.gov/home/foia/guidance.asp. Under the Open Government Directive we will reinforce an explicit assumption of disclosure and will streamline the FOIA request process as well as increase the transparency of FOIA requests and responses. Additionally, we will publish our records schedules and create a webform for FOIA requests in the next 30 days. 4191fdff-c424-4ec7-a5d1-f86f0dd7c394 fa275f23-fad2-44da-b35c-31a431d7492d Initial Transparency Projects _5defbeb0-7ef7-11df-b9c3-98747a64ea2a V.8 d4230222-f713-436f-9d85-54e07837f23b 65ec4de2-5532-41ed-b94a-b13c0956d53d Flagship Initiative 1 AmeriCorps Member Feedback on their Service _5defc234-7ef7-11df-b9c3-98747a64ea2a V.8.1 See Section VIII. ccebfed3-b120-4347-904b-0f8379f51340 37e8cd8c-57aa-4b95-b8c9-57911d505ba9 Flagship Initiative 2 National Service Activity by State _5defc61c-7ef7-11df-b9c3-98747a64ea2a V.8.2 See Section VIII. 27c69dc8-62bf-4a0a-8fc9-823edb87aa8a 9530e36e-9d4c-45e3-9e22-018c915c38a6 AmeriCorps Statistics Publish AmeriCorps Members Statistics by State of Origin _5defca18-7ef7-11df-b9c3-98747a64ea2a V.8.3 Through the National Service Trust, the Corporation has information on the current and permanent address of AmeriCorps members. We will publish summaries of this data by state, including total members, hours served, and Segal AmeriCorps Education Awards earned. In addition, we will publish other information on NCCC member demographics. f8a2337a-08a6-4f43-ab57-74a4530b8711 743206e7-52b7-4000-8170-04503eaf41bd Grantee Performance Publish Information on AmeriCorps Grantee Performance _5defcd74-7ef7-11df-b9c3-98747a64ea2a V.8.4 Currently, the Corporation’s eGrants system captures grantee progress reports. These reports are available for review only by Corporation staff. Given the increased emphasis on demonstrating performance under the Serve America Act, we will develop a process for sharing performance reporting with the public. This may include exporting grantee progress reports from our eGrants system and making them available for review, download, and analysis by the public. By sharing performance data more widely, we will give the public a better understanding of what our programs are accomplishing and improve the quality and timeliness of performance reporting. d9b56a0b-ad67-46bb-b584-607a398fe361 2aeb0a7b-f0d4-43eb-b3dc-439131e84df4 Participation Plan Look for innovative tools and practices that create new and easier methods for public engagement. _5defd094-7ef7-11df-b9c3-98747a64ea2a VI The Corporation is constantly seeking input and knowledge from the public. That effort has intensified as we implement the Serve America Act, the most sweeping expansion of national service laws in a generation. Public comment is of course a critical aspect of the development of major policies, such as regulations and our five‐year strategic plan. We have recently taken this process a step further by including a public comment phase in other policy efforts, including grant competitions. We also regularly draw on the expertise of grantees and other stakeholders through working groups to accomplish a variety of tasks, from planning conferences and determining training needs to advising on evaluation and organizing service events. Members of the public play a key role in our grants process by serving as peer reviewers who bring their expertise to bear on grant selection. Our grantees regularly share effective practices, strategies, and “how‐to” ideas with their peers and the public through our online Resource Center. Public participation occurs in less formal ways as well. The Corporation’s program officers and state office employees are in constant contact with our grantees and project sponsors, and that interaction is a critical source of insight for improving policies and operations. These frequent check‐ins, coupled with more traditional forms of public engagement, help form a continuous feedback loop that strengthens our programs. As the Corporation expands and launches new programs under the Serve America Act, public participation will become even more important, and we will look for innovative tools and practices that create new and easier methods for public engagement. Current Practices Seek input and ideas from the public in a variety of ways for all aspects of the Corporation’s operations. _5defd490-7ef7-11df-b9c3-98747a64ea2a VI.1 The Corporation actively seeks input and ideas from the public in a variety of ways for all aspects of the Corporation’s operations, from policymaking and grant guidance to training and strategic plans. Following are key ways the public currently is able to participate in policy and decision making: 4c3581a6-12e9-42bd-a3c1-1ae28238ab99 77bfac5e-030c-4124-84bb-cdac0c0a38df Board of Directors Hold public meetings and hear directly from members of the public in other events. _5defd828-7ef7-11df-b9c3-98747a64ea2a VI.1.a Board of Directors The Corporation is governed by a bipartisan Board of Directors appointed by the President and confirmed by the Senate. The Board sets policies and direction for the Corporation, reviews and approves the strategic plan, makes recommendations on programming, evaluation, and other operational issues, advises the President and the Congress concerning developments in national and community service and carries out other duties. The Board holds public meetings three times a year, during which time members of the public have an opportunity to make public comments, and minutes of the meetings are shared on our websites. Board members also hear directly from members of the public in other events they participate in, such as service projects, conferences, and site visits. The AmeriCorps NCCC program has an Advisory Board, which advises the National Director on issues concerning the administration of the NCCC and helps to further the mission of the program. More information can be found at: http://www.nationalservice.gov/about/role_impact/organization_board.asp. ae69cec8-5e74-4341-99bb-943acec96b34 bf407721-4ed4-46de-81a1-2d6740c1f182 Serve America Act Listening Tour Launch a listening tour to get input on a variety of topics related to the Serve America Act. _5defdbc0-7ef7-11df-b9c3-98747a64ea2a VI.1.b Shortly after President Obama signed the Serve America Act, the Corporation launched a six‐city listening tour to get input on a variety of topics related to the Act. The Corporation’s CEO and senior leaders heard testimony from hundreds of individuals, and the Corporation’s Board of Directors led one input session. Thousands of comments were received from the nationwide tour, conference calls, emails and posts to a special feedback tool we created for this purpose. More information can be found at: http://www.nationalservice.gov/feedback/serveact. 3779433d-97cb-419b-91d6-770b28b99489 7b2a5261-390a-4326-8834-b89c784d3cdc New Program Development Ccreate new programs to support innovation, strengthen volunteer management, and strengthen the nonprofit sector. _5defdff8-7ef7-11df-b9c3-98747a64ea2a VI.1.c In addition to expanding existing programs, the Serve America Act created a number of new programs to support innovation, strengthen volunteer management, and strengthen the nonprofit sector. For each of these initiatives, the Corporation has aggressively sought input and ideas on program design, drawing on the expertise of the public and leaders in the field. For the Social Innovation Fund, we took the unusual step of posting a draft Notice of Funds Availability (NOFA) for comment. More than 200 organizations and individuals provided feedback on the draft NOFA, and the comments were instrumental in generating policy changes that significantly broaden eligibility for the program and clarify expectations about the use of evidence of impact. For the Nonprofit Capacity Building Program and Volunteer Generation Fund, we convened meetings with stakeholders to inform our program design. Through in‐person meetings and calls, we heard from more than 200 leaders to get their ideas on promising capacity building efforts, gaps, and how we can better collaborate to leverage existing assets on behalf of the sector, and these learnings helped shape the design of both programs. More information can be found at: http://www.nationalservice.gov/about/serveamerica/innovation.asp. 03fa59f5-1b39-4864-9239-c1c94a2320f1 f3386955-b2e4-421b-b90d-bb18104ee5bc Rulemaking Seek public input on proposed rules. _5defe3d6-7ef7-11df-b9c3-98747a64ea2a VI.1.d The Corporation regularly seeks public input on proposed rules, widely publicizing the existence of proposed rules and offering the public multiple ways to comment including conference calls, in‐person sessions, fax, mail, email and online. For a major rule concerning a number of provisions relating to the National Service Trust, AmeriCorps applications and Senior Corps, the Corporation is using Regulations.gov, which allows visitors to both post comments and read what others are saying. More information can be found at: http://www.regulations.gov/search/Regs/home.html#submitComment?R=0900006480aab964. 2fdfbe10-9409-489e-a93d-4d81ecc0d7f0 2706d871-27dc-449d-93e2-387dee817783 Policy Formulation Form working groups to provide guidance and expert advice on the formulation of policies. _5defe75a-7ef7-11df-b9c3-98747a64ea2a VI.1.e Corporation Staff Grantees Project Sponsors A number of working groups consisting of Corporation staff and grantees, project sponsors and other interested stakeholders have been formed to provide guidance and expert advice on the formulation of policies. For example, Senior Corps staff meets on a quarterly basis with the leadership of the four national Senior Corps associations to discuss policies and priorities, and a working group has been meeting to discuss the Serve America Act provision to introduce more competition into Senior Corps’ RSVP program. AmeriCorps program staff gathered input from a working group of state commissions and national direct grantees on implementing the single competition established by the Serve America Act and to develop a set of best practices for the new requirement that multi‐state projects consult with the state commission in each state in which they propose to operate. A separate working group of state commission and grantee staff was formed to provide input and feedback on draft performance measures for AmeriCorps, a key feature of the Serve America Act. 3d7c635c-87fa-496d-b6a2-b6baf1456e94 3421f6dc-a88f-4a38-bf19-23df9ae63dd9 Strategic Plan Develop a Strategic Plan for 2011‐2015 and seeking public input to help shape the final plan. _5defec78-7ef7-11df-b9c3-98747a64ea2a VI.1.f As a federal agency, the Corporation is required to develop a Strategic Plan that defines the mission, goals and means by which the agency will measure progress. By setting priorities, focus areas and targets, the plan helps our thousands of grantees, sponsors, and stakeholders plan for the future while also giving them the flexibility to determine and respond to needs in a local manner. In developing the 2006‐2010 Strategic Plan, the Corporation received more than 700 comments from Corporation grantees, project sponsors, staff and participants. The Corporation has begun the process of developing a Strategic Plan for 2011‐2015, and will again be seeking public input to help shape the final plan. More information can be found at: http://www.nationalservice.gov/about/focus_areas/index.asp. 73a94a42-1aee-4f43-8de6-1af008b08337 78491c2a-376e-4d74-be69-809c2cefc878 Peer Review Process Use external professionals and peers from the field as reviewers to read competitive applications, provide an analysis of the quality of each application, and rate them based on published criteria. _5deff07e-7ef7-11df-b9c3-98747a64ea2a VI.1.g External Professionals The Corporation regularly The Corporation in turn considers these peer reviewer comments and ratings along with other information, in determining which program applications to fund. Past reviewers have included practitioners in the national service community, educators, administrator, managers, analysts, researchers, evaluators, and volunteers. More information can be found at: http://www.nationalservice.gov/egrants/peer_review.asp. 24423dd0-bf99-4fe7-8b78-23662f593774 53e11175-9f75-4ddb-ab83-2a394f54d051 Input on Training and Technical Assistance Consider input and suggestions on training and technical assistance needs for AmeriCorps. _5deff43e-7ef7-11df-b9c3-98747a64ea2a VI.1.h The Corporation has long benefited from a working group consisting of state commission and program staff that provides input and suggestions on training and technical assistance needs for AmeriCorps, and a similar group has been formed for Senior Corps. External working groups have also been formed to shape recommendations and plans on specific training needs, including a community of practice around how to share and leverage capacity building resources. Beyond providing input, the Corporation’s grantees and stakeholders also share their expertise directly through submitting hundreds of effective practices, strategies, toolkits, forms, and other resources to the Corporation’s online training center, the Resource Center. More information can be found at: http://nationalserviceresources.org. 3a8e68f5-a118-4502-b9d0-62bba6fe51ff 397b5fc6-4dc7-4184-ab4c-495c8d2d0d26 Website Redesign Begin a web redesign process and seek public input. _5deffa38-7ef7-11df-b9c3-98747a64ea2a VI.1.i In our digital age, more and more of the Corporation’s business is being conducted online, and our websites communicate with millions of Americans every month. As part of our ongoing efforts to improve communication and customer service, the Corporation has begun a web redesign process, and we are actively seeking public input. In addition to conducting interviews and usability tests with a wide range of external stakeholders, we launched a feedback tool on our website to get comments from the public. Visitors to the site can submit comments and see what others are saying about a range of topics including content, navigation, and look and feel. More information can be found at: http://www.nationalservice.gov/feedback/2010_websites. b50b98a0-a551-4c02-8d12-888e06a98054 9a4c10e0-1c27-4877-bb0c-c77dc203228b Conference and Grantee Meetings Receive input from grantees and project sponsors through grantee meetings and conferences. _5deffe70-7ef7-11df-b9c3-98747a64ea2a VI.1.j Grantees Project Sponsors The Corporation receives valuable input from grantees and project sponsors through grantee meetings and conferences. The largest is the National Conference on Volunteering and Service, which brings together more than 5,000 leaders in service and volunteering from the nonprofit, corporate and government sectors to learn best practices, network with peers, and help shape policies and initiatives for service. The Corporation also hosts or participates in many smaller regional or state conferences throughout the year, where staff have one‐on‐one and group dialogues on key policy and program matters. More information can be found at: www.volunteeringandservice.org. 66157794-056d-4566-9b4a-0476252d71a7 d87e518f-6f2c-4be8-b9fd-63fa63e2f618 Open Government Directive Set up an Open web page to explain our goals, create a gallery of current practices, and invite the public to submit their thoughts on how we can be open. _5df002d0-7ef7-11df-b9c3-98747a64ea2a VI.1.k Senior Accountable Official To get public input on our Open Government Plan, the Corporation set up a new Open web page to explain our goals, created a gallery of current practices, and invited the public to submit their thoughts on how we can be open to the Senior Accountable Official. This site will continue to be updated with new data sets and information. More information can be found at: http://www.nationalservice.gov/home/open/index.asp. 0679a49f-d4f2-47b4-8e93-d9c3066e7ef9 ea30703e-7d7d-4ee4-89ab-bad66702acc7 Customer Satisfaction Conduct an annual customer satisfaction survey of grantees in all the Corporation programs. _5df0078a-7ef7-11df-b9c3-98747a64ea2a VI.1.l Grantees The Corporation conducts an annual customer satisfaction survey of grantees in all the Corporation programs covering a wide range of topics. This feedback is used to develop new practices and strategies for improving customer service. 24c465e0-7ba8-4fa1-a632-7f872e6c34cd 80292562-4742-4621-aec6-567e87360a13 Innovations Increase the voice of the public in our work. _5df00bcc-7ef7-11df-b9c3-98747a64ea2a VI.2 While the Corporation already has deeply embedded practices for public engagement and input, we are looking to do more. Some upcoming initiatives and strategies to increase the voice of the public in our work include. 19856f94-6071-49d2-b954-b0d3c080ca01 4552ccb0-4649-49ca-add7-6a2eaf9fb0d3 2011‐2015 Strategic Plan Seek public input on our strategic plan. _5df00fd2-7ef7-11df-b9c3-98747a64ea2a VI.2.a As the Corporation moves towards a new five‐year Strategic Plan, we will be actively seeking public input this summer. d27b0117-45e2-463e-8322-d579c14a3352 4b7ce80f-1874-43e4-9957-2aa865958e2f Virtual Participation in Board Meetings Explore avenues for increasing participation in Board meetings through technology. _5df01694-7ef7-11df-b9c3-98747a64ea2a VI.2.b While all Corporation Board meetings are open to the public, participating currently requires in person attendance. The Corporation is exploring avenues for increasing participation in Board meetings through technology. 33d5211d-797d-4e19-832a-4e7f4a6da201 4b492419-4737-4971-9e66-cd603fb8dfaa Virtual National Conference Include a robust “virtual conference” to allow interested individuals across the nation and globe to participate in the learning opportunities offered by the 2010 National Conference on Volunteering and Service. _5df01b08-7ef7-11df-b9c3-98747a64ea2a VI.2.c The , taking place June 28‐30 in New York City, will for the first time include a robust “virtual conference” to allow interested individuals across the nation and globe to participate in the learning opportunities offered by the conference. 68daffee-14f5-4117-91db-10afe9c0eef5 2e90faf2-7dc6-4edd-aa06-89b86eb903fd Social Media and Online Participation Tools Expand our use of interactive social media platform such as Twitter and Facebook. _5df01f68-7ef7-11df-b9c3-98747a64ea2a VI.2.d To make it easier for stakeholders to share ideas and input on policies and initiatives, we are expanding our use of interactive social media platform such as Twitter and Facebook. For the 2010 MLK Day of Service, the Corporation teamed up with Twitter to promote volunteering; Twitter featured MLK Day on its home page under the “definitions sidebar” and co‐founder Biz Stone wrote a blog post encouraging individuals to get involved. We hope to replicate this type of partnership across other social media platforms. For example, the Corporation is currently looking to partner with locationbased social networks to help encourage people to volunteer. 876a0bf9-bd1f-48c4-8d57-8a4b0f7c7597 3cf293c1-c1f1-4f55-8aeb-e9e131bbf49b Learning Enterprise Build a Learning Enterprise _5df02468-7ef7-11df-b9c3-98747a64ea2a VI.2.e In order to increase the effectiveness of the Corporation, its grantees, organizations, communities, and individuals in tackling social problems, we need to strengthen our ability to gather and share knowledge, tools, and effective practices. This includes rethinking how to share information online and making it easier for the public to find and use tools that they need. The Social Innovation Fund provides an excellent opportunity to begin modeling more effective ways to share innovative practices. a877a84a-4db5-4fc3-8f74-6d22386dc84e d6ba198f-1a89-4022-8979-bcae87a80a96 Culture Strengthen the Culture of Participation. _5df02922-7ef7-11df-b9c3-98747a64ea2a VI.2.f While the Corporation often turns to the public for input, we need to strengthen internal coordination so that public input processes are better aligned and communicated to new audiences. The Corporation also recognizes that without a change management process, systemic change will not happen. Although the Corporation has a strong culture of openness, infusing the use of new technologies into the agency’s existing public outreach and engagement activities will nevertheless require a concerted focus on change management. 42818d36-59b8-4a04-a5c8-7289a16d0109 8cf6bedb-738e-4a6e-92c9-21108ff6d3a3 Implementation Team Create an Implementation Team to ensure that organizational change decisions made to fulfill the vision of the Serve America Act are executed in the best possible way. _5df02e0e-7ef7-11df-b9c3-98747a64ea2a VI.2.f.1 The creation of an Implementation Team, which is responsible for ensuring that organizational change decisions made to fulfill the vision of the Serve America Act are executed in the best possible way. The team considers the implications of changes on internal and external stakeholders and provides planning, implementation and internal communications support. 14874e84-a73f-4625-a090-05301d7c9929 648fc721-8fab-47e5-aff2-7b1c5bd2ff5c Communications Plans Implement communications plans to inform and engage the staff and the public about the new approaches and the benefits they can bring. _5df03340-7ef7-11df-b9c3-98747a64ea2a VI.2.f.2 f1038e78-83cc-4bab-81dc-a55ea7f45ce2 864a20b7-2cd2-404c-9843-7dbe13f3f869 Web‐based Tools Identify useful Web‐based tools to enhance existing practices for achieving transparency, participation, and collaboration. _5df037e6-7ef7-11df-b9c3-98747a64ea2a VI.2.f.3 e21f14b0-51ca-418d-9043-13bb06f9d545 c8d98eef-1edf-4cdb-946d-65445c8e0bbd Policies and Practices Institutionalize new policies and practices, where necessary. _5df03c64-7ef7-11df-b9c3-98747a64ea2a VI.2.f.4 060132ae-63bc-4af8-b14b-16d85c48fb28 bc5ac568-80f4-487a-b73e-7b294fb1a8aa Collaboration Plan Intensify our focus on collaboration as national service expands under the Serve America Act. _5df041a0-7ef7-11df-b9c3-98747a64ea2a VII National service is a public‐private partnership that recognizes that no one sector can meet our challenges alone, and that we make progress best by working together. Nearly everything the Corporation does is accomplished by working with and through others – including government at all levels, nonprofit and faith‐based organizations, schools and higher education institutions, businesses – and ultimately individual citizens. The philosophy and practice of collaboration underlies all our programs and initiatives, and that focus will intensify as national service expands under the Serve America Act. As the nation’s largest grantmaker for service and volunteering, the Corporation works with an extraordinary range of organizations to help them expand their reach and impact in addressing pressing social problems. Last year, the Corporation engaged more than five million Americans in service through Senior Corps, AmeriCorps, Learn and Serve America, and our other initiatives. These participants served through more than 70,000 organizations across the country, including nonprofits, public agencies, K‐12 schools, colleges and universities, state service commissions, and Native American tribes. The competitive grants we make each year to organizations support collaboration in two key ways: first, by putting resources in local organizations that know their problems and how to solve them; and second, by engaging citizens to work with those organizations to address community challenges. Current Practices Practice collaboration in many ways. _5df04682-7ef7-11df-b9c3-98747a64ea2a VII.1 While grantmaking is the primary way we engage Americans in the work of our agency, there are many other ways we practice collaboration: aeed46ce-efdb-43e0-9df2-69b394d1e735 70b4df66-e6bb-443b-a424-d59f03c562ff Other Federal Agencies Work with numerous federal agencies to coordinate efforts, share expertise, and carry our joint programming . _5df04b14-7ef7-11df-b9c3-98747a64ea2a VII.1.a FEMA We work closely with FEMA on disaster preparedness and response, and are designated in the National Response Framework to support volunteer and donation management, mass care, emergency assistance, and long‐term recovery. Department of Education The Corporation works with the Department of Education to promote the President’s Higher Education Community Service Honor Roll, which recognizes colleges and universities that have a strong commitment to service. U.S. Census Bureau Each year, the Corporation works with the U.S. Census Bureau and the Bureau of Labor Statistics to conduct the Volunteering in America survey, a comprehensive analysis of volunteering trends and demographics that is used by researchers, nonprofits, public agencies, and others to better understand the state of volunteering in their communities and develop strategies to expand service. Bureau of Labor Statistics Each year, the Corporation works with the U.S. Census Bureau and the Bureau of Labor Statistics to conduct the Volunteering in America survey, a comprehensive analysis of volunteering trends and demographics that is used by researchers, nonprofits, public agencies, and others to better understand the state of volunteering in their communities and develop strategies to expand service. Department of Agriculture To help combat hunger, the Corporation teamed up with the on the Feed A Neighbor initiative, providing an anti‐hunger volunteer toolkit and highlighting antihunger service opportunities on Serve.gov. Grant Policy Committee The Corporation participates in many cross‐government working groups such as the Grant Executive Board and the Grant Policy Committee. These two groups seek to improve and unify the way the government administers grants and streamline grant making and administration processes so that grantees can spend more time on their mission and less on paperwork. Department of Justice The Corporation established a partnership with the Department of Justice to provide AmeriCorps VISTAs to support prisoner reentry efforts of the Department’s Weed and Seed Program. The Corporation works with numerous federal agencies to coordinate efforts, share expertise, and carry our joint programming to meet community needs. b751a3b0-56be-41e2-96ab-8b269cdf9cbd a5b3a34d-b7e6-4ec2-a960-fe6efd33e634 Governors and Mayors Establish Governor‐appointed state service commissions that select and monitor AmeriCorps programs and provide training and resources to Cities of Service. _5df050aa-7ef7-11df-b9c3-98747a64ea2a VII.1.b Governors Mayors The law creating the Corporation and AmeriCorps created a key role for Governors through the establishment of Governor‐appointed state service commissions that select and monitor AmeriCorps programs in their states. Many commissions have expanded their role beyond administering AmeriCorps to include a broader mission of expanding service and volunteering in their states. On the municipal level, the Corporation is providing training and resources to Cities of Service, a new coalition of Mayors who are embracing service as a strategy to address critical problems. d3428da8-62ea-4c1a-a04e-3d78515a0fb4 c5b3cc78-38f7-49be-ba0b-1c9a46ee0902 Technology to Engage Volunteers Deploy comprehensive, cutting‐edge technology involving Americans in service at no cost to the federal government. _5df055aa-7ef7-11df-b9c3-98747a64ea2a VII.1.c To make it easy for Americans to answer the President’s call to service and find local volunteer opportunities, the Corporation collaborated with technology and nonprofit leaders to deploy the All for Good search engine on the Serve.gov website. All for Good is a free, open source web‐based platform with approximately 250,000 service opportunities, the largest collection of such content ever assembled. It was created by volunteering enthusiasts from places like Google, Craigslist Foundation, UCLA, YouTube, and FanFeedr. Through this collaboration, the Corporation was able to deploy a comprehensive, cutting‐edge technology solution that is involving Americans in service at no cost to the federal government. The Corporation also operates online recruitment systems for its AmeriCorps and Senior Corps program, allowing grantees to post volunteer opportunities and recruit volunteers (www.serve.gov or www.allforgood.org). ed38a7dc-b426-4bc7-8dcd-6cf046bbd0a6 239c7f80-6695-4b81-af8c-c3f9da137cd1 United We Serve Develop lasting partnerships with organizations from different sectors to advance service. _5df05b4a-7ef7-11df-b9c3-98747a64ea2a VII.1.d President Obama launched United We Serve to challenge Americans to engage in service to meet growing social needs resulting from the economic downturn, and Americans have responded enthusiastically to the call. One of the key strategies of United We Serve is to develop lasting partnerships with organizations from different sectors to advance service. Since last June, we have engaged nearly 400 national partners and thousands of local nonprofit and faith‐based groups. We launched Serve.gov and Servir.gov as the online home of United We Serve, featuring hundreds of service stories submitted by everyday Americans service and do‐it‐yourself toolkits with ideas on how to serve in your communities (www.Serve.gov). 214a2550-a90c-4938-96f7-8507fa9fa9bf 002a818e-8c49-4be8-b28b-28db160af90d Call to Service Spread the Call to Service. _5df06108-7ef7-11df-b9c3-98747a64ea2a VII.1.e To carry the President’s call to service to new audiences, the Corporation has developed partnerships with top entertainers, athletes, and media entities to support public service announcements (PSAs), videos, and volunteer events. In March 2010, the Corporation released a television PSA featuring Jon Bon Jovi calling on Americans to get involved in service, accompanied by a concert video that will play at each venue on the US‐leg of his current concert tour. We have also worked with Country Music Television, Major League Baseball, Major League Soccer, the Entertainment Industry Foundation, MTV, Music Matters, NASCAR, the National Hockey League, the National Football League Players Association, the National Basketball Association, the Professional Golfers' Association, and the Women's National Basketball Association. 4e53ad2d-3efd-4a8c-b122-06db06e28067 bb3dd76f-6d89-41cd-b00b-9b448e762424 Private Sector Engage the Private Sector. _5df0663a-7ef7-11df-b9c3-98747a64ea2a VII.1.f Private Sector Understanding the value that corporations and businesses can bring to service, the Corporation works with the private sector in a number of creative ways. In 2008, we launched Billion + Change, a three‐year campaign aimed at generating $1 billion worth of pro bono work by skilled volunteers to help nonprofits become more effective in meeting social and community needs. This initiative has already generated more than $400 million in pro bono commitments in marketing, finance, technology, and management consulting, and other areas. In addition, some companies have made direct contributions of goods and services to the Corporation, while many others have provided matching funds or in‐kind contributions to organizations receiving Corporation grants (http://www.nationalservice.gov/about/initiatives/probono.asp). eb3aa5d6-cdcd-4b21-bd9c-9f824e1848f9 78d98051-46d4-4c4b-8535-5fefa9d82a33 Board Outreach Established an External Relations Committee. _5df06b3a-7ef7-11df-b9c3-98747a64ea2a VII.1.g Boarf of Directors The Corporation’s Board of Directors has established an External Relations Committee whose purpose is “to improve overall support for service, build the partnerships needed (public, private, and independent sectors) to accomplish the Corporation’s mission, tell the story of our program’s impact, and develop the resources necessary to carry out the mission.” 2 Through this committee and other efforts, the Board has produced key collaborations that have helped advance the Corporation’s mission and goals. f442ec84-8d9e-463d-940f-c876eec6df68 bed35485-b017-4cb4-9a4a-5b67900c5b00 Disaster Response Create partnerships at multiple levels to improve our coordination on disaster response. _5df07134-7ef7-11df-b9c3-98747a64ea2a VII.1.h The extraordinary national service response to Hurricane Katrina, in which more than 100,000 participants contributed more than 7 million hours and managed a half million volunteers, reinforced the key role that national service plays in responding to natural disasters. The Corporation has created partnerships at multiple levels to improve our coordination on disaster response, including with FEMA, state service commissions and emergency management agencies, National Voluntary Organizations Active in Disasters (NVOAD), and our grantees through the signing of cooperative agreements that allow national service programs to be reimbursed for expenses covered by FEMA mission assignments. More information can be found at: http://www.nationalservice.gov/about/newsroom/katrina.asp. 5790323d-fde7-4ed8-9f7a-35e4282b5d69 feb0ea6e-8229-46e4-a964-a0851abedb5b Practices Share Effective Practices. _5df0771a-7ef7-11df-b9c3-98747a64ea2a VII.1.i To help the service and volunteer movement increase its effectiveness, the Corporation collaborates with hundreds of organizations to share their effective practices and tips for success through our free online Resource Center. More information can be found at: http://nationalserviceresources.org. c6d3a488-2502-43e9-ae90-a10c0875089b 4329f6c8-0c29-40f7-96f4-4754d9453fb4 President’s Volunteer Service Awards Recognize and honor volunteers. _5df07c4c-7ef7-11df-b9c3-98747a64ea2a VII.1.j Recognizing and honoring volunteers encourages a sustained commitment to civic participation and inspires others to make service a central part of their lives. The Corporation created the President’s Volunteer Service Award in 2003 to recognize individuals, families, and groups that have achieved certain hours of service. To date, we have partnered with more than 80 Leadership Organizations and more than 28,000 Certifying Organizations to bestow more than 1.6 million awards to the nation's deserving volunteers. More information can be found at: http://www.presidentialserviceawards.gov. fd9d0954-bdce-4f96-bd8d-e99bfd19f3bd 019095f4-c634-4f51-94fa-133103aff3b4 National Days of Service Lead national days of service. _5df08264-7ef7-11df-b9c3-98747a64ea2a VII.1.k Every year the Corporation leads two national days of service: Martin Luther King Jr. National Day of Service and the 9/11 National Day of Service and Remembrance. These involve intense collaboration with national and local partners, corporations, government agencies, and citizens. Last year, there were more than 10,000 MLK Day projects, and the first‐ever 9/11 Day of Service and Remembrance had projects in all 50 states. More information can be found at: www.mlkday.gov and www.serve.gov. a6427cbc-4ae8-4851-8c0a-c7f8ba2852c6 1a6e7bd7-dee2-4683-bb3f-9b4550e047de AmeriCorps Video and Photo Contest Administer a video contest as part of AmeriCorps Week. _5df087dc-7ef7-11df-b9c3-98747a64ea2a VII.1.l For the past three years, the Corporation has administered a highly successful video contest as part of AmeriCorps Week. The contest has generated more than 100 videos from AmeriCorps members and alumni, and a photo contest was added in 2009. In addition to raising awareness and building esprit de corps, the contest has produced low‐cost, highyield AmeriCorps recruitment PSAs. The winning videos of the first year’s contest were distributed to 1,200 television stations and have aired more than 38,000 times reaching 589 million viewers worth an equivalent of $5.1 million. More information can be found at: www.americorpscontest.org. e05ea835-4b91-4033-8638-2680c6cc2c6f 362aaf1c-34c0-4f1b-b13b-c84014e8ab49 Higher Education and Service Support Higher Education and Service. _5df08d18-7ef7-11df-b9c3-98747a64ea2a VII.1.m The Corporation is working to build a culture of service on college campuses, investing more than $150 million each year in expanding service‐learning and campus volunteering through grants; AmeriCorps Education Awards; and research, recognition, and other initiatives. The Corporation sponsors the President’s Higher Education Community Service Honor Roll to recognize campuses for their service commitment, encourages campuses to use more of their Federal Work Study positions for community service, and highlights the growing number of colleges and universities that are matching the AmeriCorps Education Award to attract AmeriCorps alumni to their campuses. 29127112-24c4-41c7-b27e-a5e2536327b6 1733b860-3be1-43a6-a45d-1972fecfbad4 Innovations Enhance our commitment to collaborating with other federal agencies and the private sector. _5df09344-7ef7-11df-b9c3-98747a64ea2a VII.2 The Corporation is committed to enhancing our commitment to collaborating with other federal agencies and the private sector as a core part of our mission and a core strategy for accomplishing our mission. e50c1ea6-e273-4345-a04d-734c2a16e08a 54f5a442-08b1-4742-8a40-014fb8c84838 Ambassadors of Service Continue to spread the call to service message through creative partnerships with well‐known entertainers, athletes, and other national leaders. _5df09b64-7ef7-11df-b9c3-98747a64ea2a VII.2.a We will continue to spread the call to service message through creative partnerships with well‐known entertainers, athletes, and other national leaders. Building on the Bon Jovi model, we will create additional PSAs for the United We Serve initiative that drive Americans to visit Serve.gov to find volunteer opportunities. High‐profile leaders will also be asked to participate in the national days of service and other opportunities to highlight the importance of getting involved. 3bd7b997-66a2-44d1-95dd-99a272a8cb03 ffa1e2fe-2814-49aa-b0c0-f6f37492d19d Data Sharing Improve Data Sharing to Enhance Collaboration. _5df0a370-7ef7-11df-b9c3-98747a64ea2a VII.2.b By improving transparency, we can also stimulate collaboration. National service happens on the local level, and programs will be more effective at solving problems if they can work together. A precursor to local collaboration is knowing what other programs are nearby. For example, if an AmeriCorps program wants to plan a service day with other national service programs in its hometown, it needs to be able to find contact information. While the National Service State Profiles on the Corporation’s website currently list programs by city, they don’t have contact information or program descriptions. The Corporation will work to improve its display of grantee information on its website to make it easier to learn about what programs are operating in states and cities and how to get in touch with them. In addition, through the first‐ever Civic Health Assessment to be released in the fall of 2010, we will be providing extensive data about a variety of indicators about forms of civic engagement beyond volunteering. 79203f35-82aa-4689-8358-ef477e5cc4d0 fc4d0cc6-0d46-487a-a0e9-f1c30dc79ca3 Social Media and Websites Strengthen our use of Social Media and Websites. _5df0aa3c-7ef7-11df-b9c3-98747a64ea2a VII.2.c Over the past few years, the Corporation has expanded its use of social media platforms including Facebook, Twitter, and YouTube. Given the popularity of these networks, the Corporation will intensify our social media presence to connect more Americans to service opportunities, raise awareness, support national days of service, and tell the story of how volunteers are making a difference. Through a website redesign process now underway, we will improve navigation and functionality and strengthen online services to better meet our agency goals and improve customer service. We will also be working with All for Good and our providers of online recruitment systems to continually improve these services to make it easy for Americans to find service opportunities. 50a765f3-e8f5-4e3f-9509-1ca942c1825c c61a1ded-e9eb-4602-8a9c-5f8986a56931 New Programs to Enhance Collaboration Launch new programs authorized by the Edward M. Kennedy Serve America Act that will enhance our collaboration with the nonprofit and private sector. _5df0b004-7ef7-11df-b9c3-98747a64ea2a VII.2.d The Corporation is launching several new programs authorized by the Edward M. Kennedy Serve America Act that will enhance our collaboration with the nonprofit and private sector. 1283947a-0aec-4235-a720-3b96ee531b0d 3a15867a-f78a-4019-b2b1-28d66fd93f0f Social Innovation Fund Fund effective and potentially transformative portfolios of nonprofit community organizations. _5df0b59a-7ef7-11df-b9c3-98747a64ea2a VII.2.d.1 Nonprofit Community Organizations The Social Innovation Fund is a new public‐private investment vehicle designed to – fund effective and potentially transformative portfolios of nonprofit community organizations to help them strengthen their evidence base, and replicate and expand to serve more low‐income communities; – identify more effective approaches to addressing critical social challenges and broadly share this knowledge; and – develop the grant‐making infrastructure necessary to support the work of social innovation in communities across the country. In fiscal 2010, the Corporation expects to award an estimated $50 million to five to seven intermediary organizations. Annual awards, which will run for five years, are expected to be in the range of $5 million to $10 million. Intermediary organizations – grantmaking institutions – will apply for funding and then make sub‐grants to a portfolio of promising nonprofit organizations. The network of grantees and sub‐grantees will leverage Federal investments through partnerships with the public, private and philanthropic sectors to ensure greater impact. The funding mechanism calls for every $1 in Federal funding to be leveraged by $3 in private funding, for a total public‐private investment of $200 million. fe0544f3-42e7-4c3c-a234-c20cac7eda06 fabc86a3-4be8-4eb8-a2dd-34e23685b287 Volunteer Generation Fund Strengthen the capacity of states and volunteer connector organizations to recruit, manage, support and retain volunteers. _5df0bca2-7ef7-11df-b9c3-98747a64ea2a VII.2.d.2 States Volunteer Connector Organizations The Volunteer Generation Fund is a new Corporation grant program designed to strengthen the capacity of states and volunteer connector organizations to recruit, manage, support and retain volunteers. Congress provided $4 million for the Volunteer Generation Fund for fiscal 2010, and eligible applicants will be State Service Commissions. 186d437d-dac3-4bc7-b240-531d79858722 9af4066f-1dba-430f-ab96-1a40b7ffdcfc Nonprofit Capacity Building Program Ssupport grants to nonprofit intermediary organizations for the purpose of delivering organizational development assistance to small and midsize nonprofits. _5df0c29c-7ef7-11df-b9c3-98747a64ea2a VII.2.d.3 Nonprofit Intermediary Organizations The Nonprofit Capacity Building Program will support grants to nonprofit intermediary organizations for the purpose of delivering organizational development assistance to small and midsize nonprofits, especially in areas where nonprofit organizations face significant resource hardship challenges. The grants fund nonprofit intermediary organizations to provide organization development assistance to small and midsize organizations including the development and implementation of organizational performance management systems. a4c9312a-c7e6-4676-9ef4-c5971b644bee cc844091-1dd0-4da0-83bc-9ae5e54ede55 Flagship Initiatives _5df0c88c-7ef7-11df-b9c3-98747a64ea2a VIII AmeriCorps Member Feedback on Their Service Provide reliable data on members’ AmeriCorps experience, including their levels of satisfaction with supervision, training and support received while serving in AmeriCorps State and National, VISTA and NCCC. _5df0cf44-7ef7-11df-b9c3-98747a64ea2a VIII.1 AmeriCorps Members The primary purpose of this data collection is to provide reliable data on members’ AmeriCorps experience, including their levels of satisfaction with supervision, training and support received while serving in AmeriCorps State and National, VISTA and NCCC. This effort is the next phase of a pilot member data collection that started in 2004 with a sample of members serving in national and community service programs. The information from the pilot has been used for agency and program reporting, to inform the budget and program processes, responding to Congressional and White House inquiries, and to assess program outcomes. Beginning in July 2009, all AmeriCorps members have been invited to respond to an online version of the survey as part of the Close of Service process in the My AmeriCorps Portal. Because we are offering the survey to a census of members, the data should more effectively help gauge what aspects of members' experiences they rate high, give programs constructive feedback, and provide a measure of program and grantee accountability (identifying where a program is doing well in providing a service experience for our members and where there is room for improvement). Low scores are intended to trigger training and technical assistance for programs. The Corporation plans to provide national, state and grantee level data. We also plan to develop a report card for programs, projects, and NCCC campuses on their performance (depending on sample sizes and response rates for each program and project). Most importantly, as part of the open government effort, we will make the results publicly available to allow prospective members to see the results of programs where they may serve to make more informed decisions about potential programs and service opportunities. In the same way Amazon.com provides users with feedback and comments on products submitted by other users we hope to provide information to the public on the AmeriCorps programs that provide the best experiences, supervision, training and support to their members. We believe the data will not only help the public make more informed decisions regarding their choice of programs, but will also assist programs to identify and focus on areas of need to provide a better service experience for members. In order to encourage members to take the survey, we will make the results available publicly on our website as part of our open government effort and AmeriCorps will dedicate resources to ensuring members are fully aware of the opportunity to participate in providing valuable information on their program experiences. Our goal is to have preliminary data for major programs available for the website by the end of calendar year 2010, with more information for all programs starting in 2011. 2cbd05cc-826f-4305-a7ae-e1b6d4e78129 3a38b358-7605-4f85-8987-aadc36d98403 National Service Activity by State Improve both the quality and accessibility of our State activity reports. _5df0d566-7ef7-11df-b9c3-98747a64ea2a VIII.2 Currently, the Corporation publishes annual reports by state on our website so that the public can see where our activities are taking place. These reports, called National Service State Profiles, show the total number of participants, program sites, and funding by state, along with a list of all programs broken down by city and state. Over the coming year, we plan to improve both the quality and accessibility of these reports through the following changes. First, we will make the information available as a downloadable data set. By doing so, we hope to encourage better and more extensive uses of the data, to find new ideas for formatting the data, and to bring to light gaps in the data that we can fill. In addition to making the data available on our website, we will submit it to Data.gov to further publicize its availability. We will also maintain the prior years so that a historical record becomes available. Second, we will expand the amount and quality of information that we provide on a geographical basis. The makeup of these expanded reports will be determined by the Open Government Council, but they are likely to build on the existing reports by including short program descriptions and contact information so that potential volunteers or collaborators can easily find out what is happening in their area and contact local programs. A longer term goal is to include performance information for grantees. We will also explore new technology approaches, such as interactive maps and mobile applications, to share this information in a more user‐friendly way. 278f821a-6b83-4ef5-bb06-9b08409c8c21 a783e6ef-4009-4325-aa14-3b1672c9ed13 2010-04-07 2010-06-21 http://www.nationalservice.gov/pdf/10_0407_CNCS_opengovplan.pdf Owen Ambur Owen.Ambur@verizon.net Submit error.