Open Government Plan II. Corporation Policy Statement The Corporation is committed to achieving its mission using the concepts and strategies of open government including transparency, participation, and collaboration. The Corporation intends to make posting high‐value data on publicly accessible websites a standard part of our work processes. The Corporation will seek public participation in the arena of policy and rulemaking. Wherever possible, we will pursue our mission objectives through collaborations internally, with other agencies, and with private organizations and the public. Corporation for National and Community Service CNCS _a2cc094e-7dad-11df-8149-8e3b7a64ea2a The Corporation annually engages more than five million Americans in service through its core programs, Senior Corps, AmeriCorps, and Learn and Serve America, and leads President Obama’s national call to service initiative, United We Serve. As the nation’s largest grant maker for service and volunteering, the Corporation plays a critical role in strengthening America’s nonprofit sector and addressing our nation’s challenges through service. As our nation continues on the road to economic recovery, volunteer service plays a vital role in addressing our national and local challenges. Given the many social needs facing our communities– and the growing interest in service by Americans of all ages – this is a moment of unprecedented need and opportunity for the Corporation. _a2cc0c0a-7dad-11df-8149-8e3b7a64ea2a _a2cc0e3a-7dad-11df-8149-8e3b7a64ea2a Transparency, Participation, and Collaboration The Corporation’s mission meshes naturally with the concept of open government. Transparency, participation, and collaboration are guiding principles for all of our work. We regularly share data and information with the public and seek input about policies and initiatives, both formally and informally. Our programs operate through collaboration with thousands of nonprofit, faith‐based, community, and educational organizations. The Corporation’s commitment to the principles of open government comes not just out of a desire to increase accountability and make government more effective. We also believe citizen participation is essential to democracy. Since the early days of our nation, volunteers have helped us through our greatest challenges and triumphs – patriots who fought for our founding ideals, women who reached for the ballot, firefighters who rushed into burning towers, and ordinary citizens who came to the aid of a disaster‐stricken coast. Open Government and the Corporation’s Mission Work to fulfill the vision of the Edward M. Kennedy Serve America Act by focusing on four key areas. _a2cc0ef8-7dad-11df-8149-8e3b7a64ea2a III The Corporation annually engages more than five million Americans in service through its core programs, Senior Corps, AmeriCorps, and Learn and Serve America, and leads President Obama’s national call to service initiative, United We Serve. As the nation’s largest grant maker for service and volunteering, the Corporation plays a critical role in strengthening America’s nonprofit sector and addressing our nation’s challenges through service. As our nation continues on the road to economic recovery, volunteer service plays a vital role in addressing our national and local challenges. Given the many social needs facing our communities– and the growing interest in service by Americans of all ages – this is a moment of unprecedented need and opportunity for the Corporation. The Corporation’s mission meshes naturally with the concept of open government. Transparency, participation, and collaboration are guiding principles for all of our work. We regularly share data and information with the public and seek input about policies and initiatives, both formally and informally. Our programs operate through collaboration with thousands of nonprofit, faith‐based, community, and educational organizations. The Corporation’s commitment to the principles of open government comes not just out of a desire to increase accountability and make government more effective. We also believe citizen participation is essential to democracy. Since the early days of our nation, volunteers have helped us through our greatest challenges and triumphs – patriots who fought for our founding ideals, women who reached for the ballot, firefighters who rushed into burning towers, and ordinary citizens who came to the aid of a disaster‐stricken coast. As President Obama has said, “In the end, when it comes to the challenges we face, the need for action always exceeds the limits of government. While there's plenty that government can do and must do to keep our families safe, and our planet clean, and our markets free and fair, there's a lot that government can't – and shouldn't – do. And that's where active, engaged citizens come in. That's the purpose of service in this nation. And that's the point I want to emphasize today: that service isn't separate from our national priorities, or secondary to our national priorities – it's integral to achieving our national priorities. It's how we will meet the challenges of our time.” The economic and social problems of today require a new generation of service, and we need more Americans to answer that call. We believe that the best solutions come from outside Washington, D.C., where everyday people are finding ways solve problems in their communities. In 2009, Congress enacted The Edward M. Kennedy Serve America Act, providing an extraordinary opportunity to usher in a new era of service for our country, focused on engaging citizens in a lifetime of service directed at finding community solutions to some of our nation’s most pressing and persistent challenges. The Corporation is working to fulfill the vision of this act by focusing on four key areas. Service as a Solution Targeting resources to tackle national priorities. _a2cc0fc0-7dad-11df-8149-8e3b7a64ea2a III.1 Targeting resources to tackle national priorities from increasing high school graduation rates to fostering economic opportunity, the Corporation will identify where service has an important role to play and target resources to tackle those issues. 9f1aafd6-4b3c-422f-b313-27a59bdb6cf2 09acf368-2375-4e1f-bc4b-79b59a23a63f Service Opportunities Expand opportunities to serve. _a2cc10a6-7dad-11df-8149-8e3b7a64ea2a III.2 Connecting with citizens from diverse communities, backgrounds, and perspectives, providing easily accessible service opportunities to fit their needs, and engaging them in a lifetime of service. b23c76e4-6406-4d5b-ac91-a0831325da8a f97ee72b-aa8c-4d8e-8a3b-34c6d388ff36 Capacity Build enduring capacity. _a2cc1196-7dad-11df-8149-8e3b7a64ea2a III.3 Enabling individuals, organizations and communities to become more effective at addressing pressing challenges and better able to use service as a lasting solution. 9cb64256-f0b0-479a-a3ef-1a54328373fd 0b353fb1-bdaa-4101-a80f-2f8479a3788f Innovation Embrace innovation. _a2cc1286-7dad-11df-8149-8e3b7a64ea2a III.4 Investing in models that work, finding new ways of doing business, and serving as a source of ideas for local communities. All across America, groups are finding solutions to local problems, and the Corporation’s challenge is to scale these opportunities to achieve our national priorities. a0aecbc5-1a59-4f4f-a4eb-2fcbefb13d38 0c3ec043-d77a-4199-940e-82b1fb427e33 Open Government Plan Address these strategic priorities in several ways. _a2cc1380-7dad-11df-8149-8e3b7a64ea2a III.5 The Corporation’s Open Government Plan will help address these strategic priorities in several ways. More information on the Corporation’s mission, programs, and organization can be found at http://www.nationalservice.gov/about/overview/index.asp. 2a9c5613-b513-4499-8b62-b9c8aadc590e 6eaf870f-5780-4a54-8aae-d61a796a9d7a Resources Bring more resources to bear and take a more holistic approach to using service as solution to tough issues. _a2cc147a-7dad-11df-8149-8e3b7a64ea2a III.5.a By expanding our collaborations with other federal agencies, state and local government, and nonprofit partners, we will bring more resources to bear and take a more holistic approach to using service as solution to tough issues. Often the problems that our grantees address are complex and cut across program lines. Taking a more collaborative approach can improve efficiency and strengthen positive outcomes. b579ba47-63da-4080-b2d8-90f1af9357cc 225f4e6e-fc89-48f7-bf71-6e1c824fda38 Understanding and Accountability Increase public understanding about what our programs are accomplishing and strengthen accountability for results. _a2cc1592-7dad-11df-8149-8e3b7a64ea2a III.5.b By increasing data transparency, we will Providing program descriptions and contact information for our grantees and project sponsors will make it easier for programs to collaborate and individuals to get involved. 71b772aa-6cb6-4e62-bdd4-87c832538c23 b269dca1-1ec9-46c4-a449-2de3c5edcafe National Culture Create a national culture where service is the common expectation and experience of every American. _a2cc16aa-7dad-11df-8149-8e3b7a64ea2a III.5.c Every American Creating a national culture where service is the common expectation and experience of every American will require stronger collaboration between government and other sectors to amplify the call to service and to ensure there are quality opportunities for those who answer the call. The Corporation’s funding can only go so far to expand opportunities for Americans to serve, but we can leverage those dollars by strengthening the infrastructure for service, engaging new partners and groups, and making it easy for Americans to find opportunities by enhancements of online volunteer search technology and other tools. bbbec835-8201-4923-871e-8b130c26647d c597f025-b668-4447-9359-134883787a61 Ideas Seek the best ideas from the public about implementing our new programs and working with successful programs. _a2cc17cc-7dad-11df-8149-8e3b7a64ea2a III.5.d The Corporation’s focus on building enduring capacity and innovation will be strengthened by actively seeking the best ideas from the public about implementing our new programs and working with successful programs through the Social Innovation Fund and other programs. 93ce9ac8-a029-42b9-8cb1-c64c1b21c03c 5f0d72b8-24e4-4c91-86ab-6f59a1f00838 Governance Structure and Performance Measures Coordinate implementation of the Open Government Plan. _a2cc18f8-7dad-11df-8149-8e3b7a64ea2a IV Corporation Accountable Official Implementation of the Open Government Plan will be coordinated by the Corporation Accountable Official who will report on progress to the Chief Executive Officer (CEO) and senior executive team for the Corporation. Open Government Council The Accountable Official will be assisted by the Open Government Council which he will chair. The Open Government Council consists of members from across the Corporation, including the Chief Freedom of Information Act Officer, the Data.gov point of contact, and one appointee each from AmeriCorps NCCC, AmeriCorps State and National, AmeriCorps VISTA, Learn and Serve America, Senior Corps, Public Affairs, and the Chief Information Officer’s (CIO) office. Contact information for these officials is available on the Open Government Website. The members of the council will be responsible for coordinating the activities of the Open Government Plan with their own organizations as well as dedicating the required time to achieve the following: Chief Freedom of Information Act Officer Data.gov Point of Contact AmeriCorps NCCC AmeriCorps State and National AmeriCorps VISTA Learn and Serve America Senior Corps Public Affairs Chief Information Officer (CIO) Privacy and Data Sets Review data sets for privacy information prior to publishing. _a2cc1a2e-7dad-11df-8149-8e3b7a64ea2a IV.1 66c65b2d-5ac2-463b-b1e1-142b382cb0c9 79d089ab-c08e-4481-b065-6a7fbcf7d389 High-Value Data Sets Vet suggested datasets for high‐value content. _a2cc1b8c-7dad-11df-8149-8e3b7a64ea2a IV.2 604519fa-439c-42c8-992a-751396690898 a8dc6214-abed-46d2-85ff-5163a423cebc New Data Sets Suggest new datasets to be published. _a2cc1cea-7dad-11df-8149-8e3b7a64ea2a IV.3 ee0dcf9b-e0d6-4122-aaea-8dce3571b497 2eadd4a2-f6c0-41f8-91fa-d2417fb5dc36 Culture Engage employees and change work culture. _a2cc1e52-7dad-11df-8149-8e3b7a64ea2a IV.4 Employees e88c49fa-734b-4955-bc8a-338745293e2e 2ff0ae06-562c-4680-833f-95e4bc2e5138 Incentives Establish incentives such as internal distinctions and financial awards. _a2cc200a-7dad-11df-8149-8e3b7a64ea2a IV.4.a 3c0353f8-7f40-4088-8577-c55f0944a710 6d46cecc-b074-4f8e-90a1-dfb1f75276fe Information Establish a central location for information that enables employees to easily find relevant open government information (i.e., policies, standards, tools, training, handbooks) easily. _a2cc2186-7dad-11df-8149-8e3b7a64ea2a IV.4.b 770c68b7-ceef-4372-8599-b74c1bd761a4 80a191e1-9887-49bb-9362-6c2a2245236b Training Establish training. _a2cc230c-7dad-11df-8149-8e3b7a64ea2a IV.4.c Establish training such as Web Manager University and New Media Talks provided by the General Services Administration (GSA), on open government‐related subjects (i.e., Federal Advisory Committee Act, Freedom of Information Act, Government in the Sunshine Act, Federal Records Act). f954e6d8-0ba5-46ba-b894-b787a6fc6431 c83bc16b-a86c-494f-a74b-1ae1a79bdd80 Leadership Communications Establish leadership support for communicating the importance of open government. _a2cc2492-7dad-11df-8149-8e3b7a64ea2a IV.4.d cac01fab-bd35-432f-987f-c914e49cc3cb 52bcbf1f-a2c2-46db-bdad-46434223bf75 Data Targets Establish targets for publishing high‐value data. _a2cc2622-7dad-11df-8149-8e3b7a64ea2a IV.5 Open Government Council The Open Government Council may create a Data Working Group to assist with the work involving data standards to be implemented across the agency, and will coordinate closely with the Office of Information Technology to determine data formats for publishing. A member of the council will be chosen to be the Corporation advocate and contact for cross‐agency collaboration. a8539110-5d77-4f46-8854-64ffdb5912bf 2bcad914-a5e0-4c9d-a464-34e38f4d1eb9 Policies and Practices Continuous reevaluation of the policies and practices developed pursuant to the Directive on Open Government. _a2cc27bc-7dad-11df-8149-8e3b7a64ea2a IV.6 bc337ac5-6d7d-4d6a-a136-517adc275693 47b48798-a31c-4d5c-b410-6334bcf518a1 Performance Measures Establish annual performance measures (to be proposed to the CEO and senior executive team) to measure progress in improving the level of participation and collaboration associated with our core mission as well as continued transparency of operation. _a2cc2960-7dad-11df-8149-8e3b7a64ea2a IV.7 24e6c17e-c29a-4d6c-9dd0-40f3ee1823b4 52db792e-aacb-4645-a5be-4deb54c41f0b Status Reports Prepare and publish on our Open Government Website a periodic status report on implementation of this plan. _a2cc2b0e-7dad-11df-8149-8e3b7a64ea2a IV.8 d0d9bbe5-aab4-4d2a-8994-ef6c457e6da5 7eb52d49-02cf-44fd-afd1-48d9c60c1e9d External Relations Coordinate with the External Relations Committee of our Board of Directors. _a2cc2cc6-7dad-11df-8149-8e3b7a64ea2a IV.9 External Relations Committee 7a6544a8-2e50-4ebe-a7a1-64130bfb8ef4 6f0bf709-f60d-4661-91f2-3f6b5de17fa1 Policies Reviewing Corporation policies to identify areas where open government concepts should be included in existing policies. _a2cc2e7e-7dad-11df-8149-8e3b7a64ea2a IV.10 ca122125-c537-45ea-a834-a3e58210d8dd 697041df-3113-411b-981e-25b31e885996 Transparency Plan Publish enough data about our ongoing operations and projects to assure that the public has all the information needed to understand the Corporation and our activities. _a2cc304a-7dad-11df-8149-8e3b7a64ea2a V The Public The goal of the transparency plan is to The transparency plan has four parts. The first is to enhance and publicize the Open Government Webpage, the second is to create a comprehensive policy of publishing data as it becomes available, the third is to revitalize and merge into the Open Government Plan, the Freedom of Information Act (FOIA) process, and the fourth part of the plan is to start the open government process with four projects. Open Government Webpage Take additional steps to improve our Open Government Webpage as a source of primary information about the Corporation. _a2cc3248-7dad-11df-8149-8e3b7a64ea2a V.1 In January, the Corporation launched an Open Government Webpage at http://www.nationalservice.gov/open. We published a statement of our intent under the Open Government Directive to continue publishing high quality data sets. We made available the first datasets as submitted to www.Data.Gov; we made available the email address of the accountable official; we linked to our Freedom of Information Act policy and report; and we linked to our staff directory. Over the next twelve months, we will begin to take the following additional steps to improve this page as a source of primary information about the Corporation. b49a45bd-1e5c-4fa3-a4f2-260458dcebc3 e49b6dfb-0977-42ef-af3d-70adf3eb0103 Announcements and Communications Publicize the Open Government Website via email announcements and other corporate communications. _a2cc3428-7dad-11df-8149-8e3b7a64ea2a V.1.a d498a959-5fe3-4243-88ef-7d9f6b1a354f 65e856df-1743-4f3f-8bc0-27c10d1ff750 Staff Contact Re‐evaluate the availability of staff contact information. _a2cc3608-7dad-11df-8149-8e3b7a64ea2a V.1.b At the present time we publish phone numbers but not email addresses. We will reevaluate publishing email addresses while guarding against automated spam. 0d7be78e-f083-4e4c-a82c-f0e98feb4db2 796b0a49-fbf0-4d14-84c4-45bc5e3b81d3 Congressional Communications Publish communications between the Corporation and Congress, including responses to inquiries, testimony before committees, and reports mandated by Congress. _a2cc37f2-7dad-11df-8149-8e3b7a64ea2a V.1.c Congress e341eb96-228c-4099-ab9b-357a49638e12 b761f088-cb4e-4696-a198-7651f99623e5 Records Publish the Corporation’s records retention policy along with records schedules. _a2cc39e6-7dad-11df-8149-8e3b7a64ea2a V.1.d b1027c88-d07d-481e-9bb7-7d44816e722a d753c8ff-ae99-43a0-9d21-83376ea9b71b FOIA Streamline the Freedom of Information Act (FOIA) request process and improve the transparency of FOIA requests and responses. _a2cc3bee-7dad-11df-8149-8e3b7a64ea2a V.1.e 4a29a1bb-4492-42f8-ba8b-c58f14ba6b50 4f447c87-c70e-4640-98eb-a3da74284d3e Media and Publications Publish media and publication policies. _a2cc3dec-7dad-11df-8149-8e3b7a64ea2a V.1.f ba451d56-c393-48d1-8853-8adbb81c8c06 ddc6d05b-95d2-47e2-93f9-a97d5423dfa4 Regulations.gov Make a wide range of documents available to the public for comment. _a2cc3ff4-7dad-11df-8149-8e3b7a64ea2a V.2 In January 2010, the Corporation began using the eRulemaking program to obtain public comment on pending regulations. The eRulemaking program is the federal‐wide solution primarily supporting regulatory development activities. Through the website http://www.Regulations.gov, the public has access to over 2.2 million documents including: rules, proposed rules, notices, supporting and related materials, public submissions and other documents posted by federal agencies. As a user of Regulations.gov, the Corporation will make a wide range of documents available to the public for comment. 6420a00a-2969-4b7d-96ef-4d6dfe7a4461 78270a43-e4c8-4441-bec4-3a7a74ac3eb3 Recovery.gov Provide data to Recovery.gov on a weekly basis. _a2cc4206-7dad-11df-8149-8e3b7a64ea2a V.3 The American Recovery and Reinvestment Act (ARRA) of 2009 included $200 million for the AmeriCorps State & National and AmeriCorps VISTA programs administered by the Corporation. The Corporation , while grantees and contractors report quarterly. To learn more about ARRA implementation at the Corporation, visit http://www.nationalservice.gov/about/recovery. a4ae7eb0-1421-43c5-834c-9df586c7e020 20568560-b527-43b1-9d2b-fde429c72df4 USASpending.gov Provide information on our contracts, grants and cooperative agreements. _a2cc4422-7dad-11df-8149-8e3b7a64ea2a V.4 The Corporation provides information on its contracts, grants and cooperative agreements on http://www.USASpending.gov. USASpending.gov, a re‐launch of www.fedspending.org, makes this information available to the public. The data is largely from the Federal Procurement Data System, which contains information about federal contracts, and the Federal Assistance Award Data System, which contains information about federal financial assistance such as grants, loans, insurance and direct subsidies such as Social Security. 1620eb34-c08f-4505-9093-40281d21c91c e8538c59-a900-44ab-a6bf-8a5fcd17fb70 Data.gov Develop a process to coordinate the collection and submission of data to http://www.Data.gov on a regular basis. _a2cc4670-7dad-11df-8149-8e3b7a64ea2a V.5 The Corporation is developing a process to coordinate the collection and submission of data to http://www.Data.gov on a regular basis. This is an important aspect of Corporation’s Open Government Plan which is necessary to address what the public is most interested in and to keep the Corporation’s information current and populated with the most accurate and desirable data available. The Corporation data sets currently available on Data.gov include calendar information for the CEO and American Recovery and Reinvestment Act data for the National Service Trust and VISTA Sponsors (sponsor demographic information and Recovery Act grant dollars received). 42d1d171-a04c-43d8-9f65-b82b8de7d6a1 1aa67456-a8c4-4a39-a75e-9955116221e6 Ongoing Data Publishing Establish goals for the next year. _6c838178-7ef7-11df-b4bc-81777a64ea2a V.6 In January 2010, in response to the Open Government Directive, the Corporation published three high quality datasets on Data.gov in a very short period of time. In order to make this a continuing part of our process, we are establishing the following goals for the next year. 79248a93-5bcc-4508-b28a-595d4ac26747 7b8ff607-8550-4cd6-9ffe-0fb13cb1e1a3 Information Inventory Inventory all information created/owned by the Corporation _6c838c9a-7ef7-11df-b4bc-81777a64ea2a V.6.1 We will review the information recorded in our systems and determine how it can best be conceptually divided into publishable data sets. We will include both already published data and data not made public. We will establish a policy for periodic reevaluation of our data for the purpose of updating the inventory and considering new or changed data for publishing. The initial inventory of information available for download, as well as information not yet available, is outlined in Section X of this plan. 15d1d77c-e2c5-4b28-9753-4a39eb94302d 0fe231db-250b-4905-b8e6-9085db9ffc8b Prioritization Prioritize information to publish. _6c839186-7ef7-11df-b4bc-81777a64ea2a V.6.2 Once we have established an inventory of high value data, we will prioritize the work of publishing it. Among other approaches, we will seek public comment on the relative importance of the datasets and review prior FOIA requests to look for areas of high public interest. We will develop time and cost estimates for gathering and publishing the information and establish the priorities based on all three factors: Organize - As we begin gathering the data, we will organize it for maximum usability. This includes determining fields to include and appropriate formats for publishing. We will review the data to assure that no inappropriate disclosure of privacy information occurs. We will also conduct a final review of the formatted data to assure that it retains the high value intended. In addition to choosing an appropriate format, we will identify any tools needed to publish or use the data. We will also identify a maintenance plan for the data. That is, an update strategy and a method for correcting any errors found in the data. Document - In order to make the data useful, we must document the nature of the dataset, clarify the meaning of the individual fields included, and provide information on the quality and reliability of the data. An example for making the data more meaningful is to add a narrative of how the data is used by the Corporation and suggest some possible uses by the public. If needed, we will add special instructions to the narrative. Publish - We will publish datasets using a “perpetual beta” concept. That is, we will continually update and improve what we have published and improve on it in many small steps. 000993a3-44c9-4ad9-aec7-c3563b822219 4e53f5f7-3164-40fb-b621-95ade8ff95c7 Evaluation and Feedback Create a community for continual evaluation and feedback. _6c839618-7ef7-11df-b4bc-81777a64ea2a V.6.3 In order to assure that our published datasets are meeting the transparency goals we have identified above, we will use a variety of tools to measure our success and continuously direct our efforts. We will seek feedback at our annual conference of grantees as to the usefulness of published data and request ideas for additional data to publish. We will monitor feedback to the website, looking for suggestions on how to improve it and the published data, we will measure actual downloads to see which datasets are being looked at, and we will use social media and outreach to ask for input and feedback on our efforts. d2f532ed-7f24-4f99-9bfa-d9b1f7d5ded0 5c3646eb-11fc-4569-be9b-4ac3061c73b9 FOIA Process Reinforce an explicit assumption of disclosure and streamline the FOIA request process as well as increase the transparency of FOIA requests and responses. _6c839834-7ef7-11df-b4bc-81777a64ea2a V.7 The Freedom of Information Act (FOIA) gives Americans the opportunity to gather information about government activities. The FOIA generally provides access to federal agency records or portions of those records except those which are protected from release by specific exemptions. We receive about 55 requests annually. Approximately 98 percent of our FOIA requests are processed within 20 days. We do not have a backlog of FOIA requests. Guidance on how the public can use our FOIA process can be found at: http://www.nationalservice.gov/home/foia/guidance.asp. Under the Open Government Directive we will reinforce an explicit assumption of disclosure and will streamline the FOIA request process as well as increase the transparency of FOIA requests and responses. Additionally, we will publish our records schedules and create a webform for FOIA requests in the next 30 days. 4dbff0f7-26e7-4c77-97c2-00e8e833f986 3bc08c97-6874-45b3-b637-30355b86283a Initial Transparency Projects _6c8399f6-7ef7-11df-b4bc-81777a64ea2a V.8 51b8085b-ab1a-4b2e-8be7-f9dab3cd9b0f a9e2ae5b-70e5-496c-8a32-810dcd8c6d7f Flagship Initiative 1 AmeriCorps Member Feedback on their Service _6c839c80-7ef7-11df-b4bc-81777a64ea2a V.8.1 See Section VIII. 88106634-b079-449d-8157-94d392bd3f50 d93b5710-718e-4008-84df-cb65901bee7d Flagship Initiative 2 National Service Activity by State _6c839e92-7ef7-11df-b4bc-81777a64ea2a V.8.2 See Section VIII. 9ff83615-2668-408e-bfbe-83aac389f051 06d6ea2c-41c7-4e70-994c-2dde4a14fedd AmeriCorps Statistics Publish AmeriCorps Members Statistics by State of Origin _6c83a234-7ef7-11df-b4bc-81777a64ea2a V.8.3 Through the National Service Trust, the Corporation has information on the current and permanent address of AmeriCorps members. We will publish summaries of this data by state, including total members, hours served, and Segal AmeriCorps Education Awards earned. In addition, we will publish other information on NCCC member demographics. b602b4a0-d178-4d61-b298-10d7dabe35c2 68a1cffe-f063-4d0a-b527-3ce7da29bf73 Grantee Performance Publish Information on AmeriCorps Grantee Performance _6c83a50e-7ef7-11df-b4bc-81777a64ea2a V.8.4 Currently, the Corporation’s eGrants system captures grantee progress reports. These reports are available for review only by Corporation staff. Given the increased emphasis on demonstrating performance under the Serve America Act, we will develop a process for sharing performance reporting with the public. This may include exporting grantee progress reports from our eGrants system and making them available for review, download, and analysis by the public. By sharing performance data more widely, we will give the public a better understanding of what our programs are accomplishing and improve the quality and timeliness of performance reporting. 9e68e960-3a80-43e8-9dc4-50378e501c23 1717a28e-4f56-424d-8cba-b1f014a421d1 Participation Plan Look for innovative tools and practices that create new and easier methods for public engagement. _a2cc48aa-7dad-11df-8149-8e3b7a64ea2a VI The Corporation is constantly seeking input and knowledge from the public. That effort has intensified as we implement the Serve America Act, the most sweeping expansion of national service laws in a generation. Public comment is of course a critical aspect of the development of major policies, such as regulations and our five‐year strategic plan. We have recently taken this process a step further by including a public comment phase in other policy efforts, including grant competitions. We also regularly draw on the expertise of grantees and other stakeholders through working groups to accomplish a variety of tasks, from planning conferences and determining training needs to advising on evaluation and organizing service events. Members of the public play a key role in our grants process by serving as peer reviewers who bring their expertise to bear on grant selection. Our grantees regularly share effective practices, strategies, and “how‐to” ideas with their peers and the public through our online Resource Center. Public participation occurs in less formal ways as well. The Corporation’s program officers and state office employees are in constant contact with our grantees and project sponsors, and that interaction is a critical source of insight for improving policies and operations. These frequent check‐ins, coupled with more traditional forms of public engagement, help form a continuous feedback loop that strengthens our programs. As the Corporation expands and launches new programs under the Serve America Act, public participation will become even more important, and we will look for innovative tools and practices that create new and easier methods for public engagement. Current Practices Seek input and ideas from the public in a variety of ways for all aspects of the Corporation’s operations. _a2cc4aee-7dad-11df-8149-8e3b7a64ea2a VI.1 The Corporation actively seeks input and ideas from the public in a variety of ways for all aspects of the Corporation’s operations, from policymaking and grant guidance to training and strategic plans. Following are key ways the public currently is able to participate in policy and decision making: 792669e0-1a7f-4676-9ebc-cc91dde833a9 0cb4b77f-8c65-47f2-b800-ae8e6a286847 Board of Directors Hold public meetings and hear directly from members of the public in other events. _6c83a734-7ef7-11df-b4bc-81777a64ea2a VI.1.a Board of Directors The Corporation is governed by a bipartisan Board of Directors appointed by the President and confirmed by the Senate. The Board sets policies and direction for the Corporation, reviews and approves the strategic plan, makes recommendations on programming, evaluation, and other operational issues, advises the President and the Congress concerning developments in national and community service and carries out other duties. The Board holds public meetings three times a year, during which time members of the public have an opportunity to make public comments, and minutes of the meetings are shared on our websites. Board members also hear directly from members of the public in other events they participate in, such as service projects, conferences, and site visits. The AmeriCorps NCCC program has an Advisory Board, which advises the National Director on issues concerning the administration of the NCCC and helps to further the mission of the program. More information can be found at: http://www.nationalservice.gov/about/role_impact/organization_board.asp. 4eb9b86f-8ae8-4859-ab8d-243c9721fcfa e9b4add0-5944-470c-a374-b7bc1c1668c7 Serve America Act Listening Tour Launch a listening tour to get input on a variety of topics related to the Serve America Act. _6c83a914-7ef7-11df-b4bc-81777a64ea2a VI.1.b Shortly after President Obama signed the Serve America Act, the Corporation launched a six‐city listening tour to get input on a variety of topics related to the Act. The Corporation’s CEO and senior leaders heard testimony from hundreds of individuals, and the Corporation’s Board of Directors led one input session. Thousands of comments were received from the nationwide tour, conference calls, emails and posts to a special feedback tool we created for this purpose. More information can be found at: http://www.nationalservice.gov/feedback/serveact. 568672d6-4abd-45e6-9a1e-a78fce69398d dc47d069-31a4-4f7c-9a65-e32312e211bf New Program Development Ccreate new programs to support innovation, strengthen volunteer management, and strengthen the nonprofit sector. _6c83abc6-7ef7-11df-b4bc-81777a64ea2a VI.1.c In addition to expanding existing programs, the Serve America Act created a number of new programs to support innovation, strengthen volunteer management, and strengthen the nonprofit sector. For each of these initiatives, the Corporation has aggressively sought input and ideas on program design, drawing on the expertise of the public and leaders in the field. For the Social Innovation Fund, we took the unusual step of posting a draft Notice of Funds Availability (NOFA) for comment. More than 200 organizations and individuals provided feedback on the draft NOFA, and the comments were instrumental in generating policy changes that significantly broaden eligibility for the program and clarify expectations about the use of evidence of impact. For the Nonprofit Capacity Building Program and Volunteer Generation Fund, we convened meetings with stakeholders to inform our program design. Through in‐person meetings and calls, we heard from more than 200 leaders to get their ideas on promising capacity building efforts, gaps, and how we can better collaborate to leverage existing assets on behalf of the sector, and these learnings helped shape the design of both programs. More information can be found at: http://www.nationalservice.gov/about/serveamerica/innovation.asp. d6b85f3b-a938-4394-9e14-825196c0240b 736668dd-3464-41cf-ad75-3b7a91432944 Rulemaking Seek public input on proposed rules. _6c83adf6-7ef7-11df-b4bc-81777a64ea2a VI.1.d The Corporation regularly seeks public input on proposed rules, widely publicizing the existence of proposed rules and offering the public multiple ways to comment including conference calls, in‐person sessions, fax, mail, email and online. For a major rule concerning a number of provisions relating to the National Service Trust, AmeriCorps applications and Senior Corps, the Corporation is using Regulations.gov, which allows visitors to both post comments and read what others are saying. More information can be found at: http://www.regulations.gov/search/Regs/home.html#submitComment?R=0900006480aab964. 7f2c1a67-76de-473d-b88f-09342a93cd79 16760f79-d250-4a81-8074-c8a70cb6073d Policy Formulation Form working groups to provide guidance and expert advice on the formulation of policies. _6c83afea-7ef7-11df-b4bc-81777a64ea2a VI.1.e Corporation Staff Grantees Project Sponsors A number of working groups consisting of Corporation staff and grantees, project sponsors and other interested stakeholders have been formed to provide guidance and expert advice on the formulation of policies. For example, Senior Corps staff meets on a quarterly basis with the leadership of the four national Senior Corps associations to discuss policies and priorities, and a working group has been meeting to discuss the Serve America Act provision to introduce more competition into Senior Corps’ RSVP program. AmeriCorps program staff gathered input from a working group of state commissions and national direct grantees on implementing the single competition established by the Serve America Act and to develop a set of best practices for the new requirement that multi‐state projects consult with the state commission in each state in which they propose to operate. A separate working group of state commission and grantee staff was formed to provide input and feedback on draft performance measures for AmeriCorps, a key feature of the Serve America Act. 41e346ec-681a-4da5-b22e-4bbafe9edb56 293b5502-98b8-4cd2-b0a8-a4a310599b3f Strategic Plan Develop a Strategic Plan for 2011‐2015 and seeking public input to help shape the final plan. _6c83b2f6-7ef7-11df-b4bc-81777a64ea2a VI.1.f As a federal agency, the Corporation is required to develop a Strategic Plan that defines the mission, goals and means by which the agency will measure progress. By setting priorities, focus areas and targets, the plan helps our thousands of grantees, sponsors, and stakeholders plan for the future while also giving them the flexibility to determine and respond to needs in a local manner. In developing the 2006‐2010 Strategic Plan, the Corporation received more than 700 comments from Corporation grantees, project sponsors, staff and participants. The Corporation has begun the process of developing a Strategic Plan for 2011‐2015, and will again be seeking public input to help shape the final plan. More information can be found at: http://www.nationalservice.gov/about/focus_areas/index.asp. 078de484-bbee-4307-8beb-64c26b410954 e3cacbf0-4e08-457c-b0cc-8e9e3f48ced0 Peer Review Process Use external professionals and peers from the field as reviewers to read competitive applications, provide an analysis of the quality of each application, and rate them based on published criteria. _6c83b53a-7ef7-11df-b4bc-81777a64ea2a VI.1.g External Professionals The Corporation regularly The Corporation in turn considers these peer reviewer comments and ratings along with other information, in determining which program applications to fund. Past reviewers have included practitioners in the national service community, educators, administrator, managers, analysts, researchers, evaluators, and volunteers. More information can be found at: http://www.nationalservice.gov/egrants/peer_review.asp. 56a665e0-f526-4060-a906-c4315679c20f 6a003f0f-6593-4c49-9740-fc1489f6bd98 Input on Training and Technical Assistance Consider input and suggestions on training and technical assistance needs for AmeriCorps. _6c83b74c-7ef7-11df-b4bc-81777a64ea2a VI.1.h The Corporation has long benefited from a working group consisting of state commission and program staff that provides input and suggestions on training and technical assistance needs for AmeriCorps, and a similar group has been formed for Senior Corps. External working groups have also been formed to shape recommendations and plans on specific training needs, including a community of practice around how to share and leverage capacity building resources. Beyond providing input, the Corporation’s grantees and stakeholders also share their expertise directly through submitting hundreds of effective practices, strategies, toolkits, forms, and other resources to the Corporation’s online training center, the Resource Center. More information can be found at: http://nationalserviceresources.org. bb10cc33-6695-47cd-8061-37d59d9ba064 74568307-1537-4d26-b7d7-3896b5f17308 Website Redesign Begin a web redesign process and seek public input. _6c83ba1c-7ef7-11df-b4bc-81777a64ea2a VI.1.i In our digital age, more and more of the Corporation’s business is being conducted online, and our websites communicate with millions of Americans every month. As part of our ongoing efforts to improve communication and customer service, the Corporation has begun a web redesign process, and we are actively seeking public input. In addition to conducting interviews and usability tests with a wide range of external stakeholders, we launched a feedback tool on our website to get comments from the public. Visitors to the site can submit comments and see what others are saying about a range of topics including content, navigation, and look and feel. More information can be found at: http://www.nationalservice.gov/feedback/2010_websites. 73177cf1-4cfa-42dc-a464-c8f62e3a9a88 615c2af2-d8e2-4b10-a9f0-e1888bd85c34 Conference and Grantee Meetings Receive input from grantees and project sponsors through grantee meetings and conferences. _6c83bc7e-7ef7-11df-b4bc-81777a64ea2a VI.1.j Grantees Project Sponsors The Corporation receives valuable input from grantees and project sponsors through grantee meetings and conferences. The largest is the National Conference on Volunteering and Service, which brings together more than 5,000 leaders in service and volunteering from the nonprofit, corporate and government sectors to learn best practices, network with peers, and help shape policies and initiatives for service. The Corporation also hosts or participates in many smaller regional or state conferences throughout the year, where staff have one‐on‐one and group dialogues on key policy and program matters. More information can be found at: www.volunteeringandservice.org. 5bf75372-1df3-4316-9064-f0037032f45a 4a955be3-f86b-405c-b35e-2f9f7848a6a9 Open Government Directive Set up an Open web page to explain our goals, create a gallery of current practices, and invite the public to submit their thoughts on how we can be open. _6c83be9a-7ef7-11df-b4bc-81777a64ea2a VI.1.k Senior Accountable Official To get public input on our Open Government Plan, the Corporation set up a new Open web page to explain our goals, created a gallery of current practices, and invited the public to submit their thoughts on how we can be open to the Senior Accountable Official. This site will continue to be updated with new data sets and information. More information can be found at: http://www.nationalservice.gov/home/open/index.asp. cb7e94df-f5d6-4d92-a5c7-7cf87a7afe3f 5a2f786b-b2c6-47a1-ae16-8a070ced2089 Customer Satisfaction Conduct an annual customer satisfaction survey of grantees in all the Corporation programs. _6c83c174-7ef7-11df-b4bc-81777a64ea2a VI.1.l Grantees The Corporation conducts an annual customer satisfaction survey of grantees in all the Corporation programs covering a wide range of topics. This feedback is used to develop new practices and strategies for improving customer service. ddc56281-c5b6-4ea2-8601-e70e97523819 7a5a1fcb-0662-4452-8ae4-74b9a6966e48 Innovations Increase the voice of the public in our work. _6c83c3e0-7ef7-11df-b4bc-81777a64ea2a VI.2 While the Corporation already has deeply embedded practices for public engagement and input, we are looking to do more. Some upcoming initiatives and strategies to increase the voice of the public in our work include. b09cf12f-03d9-49de-8667-24cd6100678b 41e59050-8c0f-4fc5-ac37-f0d4934c890d 2011‐2015 Strategic Plan Seek public input on our strategic plan. _6c83c5fc-7ef7-11df-b4bc-81777a64ea2a VI.2.a As the Corporation moves towards a new five‐year Strategic Plan, we will be actively seeking public input this summer. bf1c8965-517a-4e85-9459-258c8e7aeca6 172a1b3d-c38e-496b-adaf-0fbfa99ca105 Virtual Participation in Board Meetings Explore avenues for increasing participation in Board meetings through technology. _6c83c8f4-7ef7-11df-b4bc-81777a64ea2a VI.2.b While all Corporation Board meetings are open to the public, participating currently requires in person attendance. The Corporation is exploring avenues for increasing participation in Board meetings through technology. 4d63efde-1fc7-4356-91e4-70d0bf5f7d9b 138317b7-fdb4-4597-93c8-00971d8e63a0 Virtual National Conference Include a robust “virtual conference” to allow interested individuals across the nation and globe to participate in the learning opportunities offered by the 2010 National Conference on Volunteering and Service. _6c83cb60-7ef7-11df-b4bc-81777a64ea2a VI.2.c The , taking place June 28‐30 in New York City, will for the first time include a robust “virtual conference” to allow interested individuals across the nation and globe to participate in the learning opportunities offered by the conference. bc6f62ca-229a-4b95-93ed-a625aa3a67eb 50ca6e6d-2f2f-4543-b07d-0a3aa4203788 Social Media and Online Participation Tools Expand our use of interactive social media platform such as Twitter and Facebook. _6c83cd86-7ef7-11df-b4bc-81777a64ea2a VI.2.d To make it easier for stakeholders to share ideas and input on policies and initiatives, we are expanding our use of interactive social media platform such as Twitter and Facebook. For the 2010 MLK Day of Service, the Corporation teamed up with Twitter to promote volunteering; Twitter featured MLK Day on its home page under the “definitions sidebar” and co‐founder Biz Stone wrote a blog post encouraging individuals to get involved. We hope to replicate this type of partnership across other social media platforms. For example, the Corporation is currently looking to partner with locationbased social networks to help encourage people to volunteer. fe954112-4cd5-44d1-bc2e-add021d27637 8217e96c-adb5-4b32-abd1-8ce974fa02d0 Learning Enterprise Build a Learning Enterprise _6c83d0b0-7ef7-11df-b4bc-81777a64ea2a VI.2.e In order to increase the effectiveness of the Corporation, its grantees, organizations, communities, and individuals in tackling social problems, we need to strengthen our ability to gather and share knowledge, tools, and effective practices. This includes rethinking how to share information online and making it easier for the public to find and use tools that they need. The Social Innovation Fund provides an excellent opportunity to begin modeling more effective ways to share innovative practices. 53907b23-1d19-4d69-92a5-be8bd9c7166e bfcfdee6-994f-492c-a670-30443c45fc6d Culture Strengthen the Culture of Participation. _6c83d326-7ef7-11df-b4bc-81777a64ea2a VI.2.f While the Corporation often turns to the public for input, we need to strengthen internal coordination so that public input processes are better aligned and communicated to new audiences. The Corporation also recognizes that without a change management process, systemic change will not happen. Although the Corporation has a strong culture of openness, infusing the use of new technologies into the agency’s existing public outreach and engagement activities will nevertheless require a concerted focus on change management. 08de5cde-8074-4aa9-b524-50ab4a0f2975 113f4cae-743c-43c5-bd81-4ba77396dda2 Implementation Team Create an Implementation Team to ensure that organizational change decisions made to fulfill the vision of the Serve America Act are executed in the best possible way. _6c83d556-7ef7-11df-b4bc-81777a64ea2a VI.2.f.1 The creation of an Implementation Team, which is responsible for ensuring that organizational change decisions made to fulfill the vision of the Serve America Act are executed in the best possible way. The team considers the implications of changes on internal and external stakeholders and provides planning, implementation and internal communications support. 8099c9c5-e2cd-4927-aa8f-6e0b2c1a2a65 2490237d-a7a3-45aa-9452-44fcd7cf570a Communications Plans Implement communications plans to inform and engage the staff and the public about the new approaches and the benefits they can bring. _6c83d8c6-7ef7-11df-b4bc-81777a64ea2a VI.2.f.2 e9eb35ec-386e-4833-8049-c2cdec2b5a70 38643a77-54a4-4a83-af74-f5f267b29ce1 Web‐based Tools Identify useful Web‐based tools to enhance existing practices for achieving transparency, participation, and collaboration. _6c83db3c-7ef7-11df-b4bc-81777a64ea2a VI.2.f.3 bb8f68f4-43f4-42dd-894d-c37e07d3b9f6 37021a91-435c-4658-804e-5a6086765760 Policies and Practices Institutionalize new policies and practices, where necessary. _6c83dd76-7ef7-11df-b4bc-81777a64ea2a VI.2.f.4 f427f62c-4699-4dc3-91b2-8b8d0a82b83a 9f268795-5402-4082-9b85-ce15b73c6da8 Collaboration Plan Intensify our focus on collaboration as national service expands under the Serve America Act. _6c83e096-7ef7-11df-b4bc-81777a64ea2a VII National service is a public‐private partnership that recognizes that no one sector can meet our challenges alone, and that we make progress best by working together. Nearly everything the Corporation does is accomplished by working with and through others – including government at all levels, nonprofit and faith‐based organizations, schools and higher education institutions, businesses – and ultimately individual citizens. The philosophy and practice of collaboration underlies all our programs and initiatives, and that focus will intensify as national service expands under the Serve America Act. As the nation’s largest grantmaker for service and volunteering, the Corporation works with an extraordinary range of organizations to help them expand their reach and impact in addressing pressing social problems. Last year, the Corporation engaged more than five million Americans in service through Senior Corps, AmeriCorps, Learn and Serve America, and our other initiatives. These participants served through more than 70,000 organizations across the country, including nonprofits, public agencies, K‐12 schools, colleges and universities, state service commissions, and Native American tribes. The competitive grants we make each year to organizations support collaboration in two key ways: first, by putting resources in local organizations that know their problems and how to solve them; and second, by engaging citizens to work with those organizations to address community challenges. Current Practices Practice collaboration in many ways. _6c83e316-7ef7-11df-b4bc-81777a64ea2a VII.1 While grantmaking is the primary way we engage Americans in the work of our agency, there are many other ways we practice collaboration: 1a6bc05f-bef0-40ee-be93-1ba22d19a036 4ec21a0f-4f58-4a95-bfa8-085e65965d0c Other Federal Agencies Work with numerous federal agencies to coordinate efforts, share expertise, and carry our joint programming . _6c83e56e-7ef7-11df-b4bc-81777a64ea2a VII.1.a FEMA We work closely with FEMA on disaster preparedness and response, and are designated in the National Response Framework to support volunteer and donation management, mass care, emergency assistance, and long‐term recovery. Department of Education The Corporation works with the Department of Education to promote the President’s Higher Education Community Service Honor Roll, which recognizes colleges and universities that have a strong commitment to service. U.S. Census Bureau Each year, the Corporation works with the U.S. Census Bureau and the Bureau of Labor Statistics to conduct the Volunteering in America survey, a comprehensive analysis of volunteering trends and demographics that is used by researchers, nonprofits, public agencies, and others to better understand the state of volunteering in their communities and develop strategies to expand service. Bureau of Labor Statistics Each year, the Corporation works with the U.S. Census Bureau and the Bureau of Labor Statistics to conduct the Volunteering in America survey, a comprehensive analysis of volunteering trends and demographics that is used by researchers, nonprofits, public agencies, and others to better understand the state of volunteering in their communities and develop strategies to expand service. Department of Agriculture To help combat hunger, the Corporation teamed up with the on the Feed A Neighbor initiative, providing an anti‐hunger volunteer toolkit and highlighting antihunger service opportunities on Serve.gov. Grant Policy Committee The Corporation participates in many cross‐government working groups such as the Grant Executive Board and the Grant Policy Committee. These two groups seek to improve and unify the way the government administers grants and streamline grant making and administration processes so that grantees can spend more time on their mission and less on paperwork. Department of Justice The Corporation established a partnership with the Department of Justice to provide AmeriCorps VISTAs to support prisoner reentry efforts of the Department’s Weed and Seed Program. The Corporation works with numerous federal agencies to coordinate efforts, share expertise, and carry our joint programming to meet community needs. 40e35271-de21-4b6f-8a04-a274f98edb26 eaeffb9c-342e-457c-b890-058c3dc04daf Governors and Mayors Establish Governor‐appointed state service commissions that select and monitor AmeriCorps programs and provide training and resources to Cities of Service. _6c83e9e2-7ef7-11df-b4bc-81777a64ea2a VII.1.b Governors Mayors The law creating the Corporation and AmeriCorps created a key role for Governors through the establishment of Governor‐appointed state service commissions that select and monitor AmeriCorps programs in their states. Many commissions have expanded their role beyond administering AmeriCorps to include a broader mission of expanding service and volunteering in their states. On the municipal level, the Corporation is providing training and resources to Cities of Service, a new coalition of Mayors who are embracing service as a strategy to address critical problems. 42ae8234-3678-468b-8e1d-d8705b51adf8 a4930e0f-25e5-4e35-87e4-b25db1e19da3 Technology to Engage Volunteers Deploy comprehensive, cutting‐edge technology involving Americans in service at no cost to the federal government. _6c83ec8a-7ef7-11df-b4bc-81777a64ea2a VII.1.c To make it easy for Americans to answer the President’s call to service and find local volunteer opportunities, the Corporation collaborated with technology and nonprofit leaders to deploy the All for Good search engine on the Serve.gov website. All for Good is a free, open source web‐based platform with approximately 250,000 service opportunities, the largest collection of such content ever assembled. It was created by volunteering enthusiasts from places like Google, Craigslist Foundation, UCLA, YouTube, and FanFeedr. Through this collaboration, the Corporation was able to deploy a comprehensive, cutting‐edge technology solution that is involving Americans in service at no cost to the federal government. The Corporation also operates online recruitment systems for its AmeriCorps and Senior Corps program, allowing grantees to post volunteer opportunities and recruit volunteers (www.serve.gov or www.allforgood.org). c5de0527-8ccc-4cfe-8b7f-e5df5852451b 7b24a41f-9a3c-4112-869f-b94920cff18f United We Serve Develop lasting partnerships with organizations from different sectors to advance service. _6c83ef00-7ef7-11df-b4bc-81777a64ea2a VII.1.d President Obama launched United We Serve to challenge Americans to engage in service to meet growing social needs resulting from the economic downturn, and Americans have responded enthusiastically to the call. One of the key strategies of United We Serve is to develop lasting partnerships with organizations from different sectors to advance service. Since last June, we have engaged nearly 400 national partners and thousands of local nonprofit and faith‐based groups. We launched Serve.gov and Servir.gov as the online home of United We Serve, featuring hundreds of service stories submitted by everyday Americans service and do‐it‐yourself toolkits with ideas on how to serve in your communities (www.Serve.gov). 7cf070d6-f461-49fd-a5ba-179973983d8d 2df6f40d-4c8a-4e8a-9859-24b41b1c8c3d Call to Service Spread the Call to Service. _6c83f234-7ef7-11df-b4bc-81777a64ea2a VII.1.e To carry the President’s call to service to new audiences, the Corporation has developed partnerships with top entertainers, athletes, and media entities to support public service announcements (PSAs), videos, and volunteer events. In March 2010, the Corporation released a television PSA featuring Jon Bon Jovi calling on Americans to get involved in service, accompanied by a concert video that will play at each venue on the US‐leg of his current concert tour. We have also worked with Country Music Television, Major League Baseball, Major League Soccer, the Entertainment Industry Foundation, MTV, Music Matters, NASCAR, the National Hockey League, the National Football League Players Association, the National Basketball Association, the Professional Golfers' Association, and the Women's National Basketball Association. 812f61ca-01e5-4a60-8f64-008fd3dc087f f63a523d-0e44-4514-8c97-b377bcb44f48 Private Sector Engage the Private Sector. _6c83f4e6-7ef7-11df-b4bc-81777a64ea2a VII.1.f Private Sector Understanding the value that corporations and businesses can bring to service, the Corporation works with the private sector in a number of creative ways. In 2008, we launched Billion + Change, a three‐year campaign aimed at generating $1 billion worth of pro bono work by skilled volunteers to help nonprofits become more effective in meeting social and community needs. This initiative has already generated more than $400 million in pro bono commitments in marketing, finance, technology, and management consulting, and other areas. In addition, some companies have made direct contributions of goods and services to the Corporation, while many others have provided matching funds or in‐kind contributions to organizations receiving Corporation grants (http://www.nationalservice.gov/about/initiatives/probono.asp). f13ae2bf-b8e2-48f8-8731-ab24069bd6ab e35c0b76-2a67-41aa-b0a4-69704ca536be Board Outreach Established an External Relations Committee. _6c83f766-7ef7-11df-b4bc-81777a64ea2a VII.1.g Boarf of Directors The Corporation’s Board of Directors has established an External Relations Committee whose purpose is “to improve overall support for service, build the partnerships needed (public, private, and independent sectors) to accomplish the Corporation’s mission, tell the story of our program’s impact, and develop the resources necessary to carry out the mission.” 2 Through this committee and other efforts, the Board has produced key collaborations that have helped advance the Corporation’s mission and goals. e936a0d8-3c70-4d49-9590-6fbfddb42760 8e18fa42-db39-41a7-95eb-9b4aef25657a Disaster Response Create partnerships at multiple levels to improve our coordination on disaster response. _6c83faae-7ef7-11df-b4bc-81777a64ea2a VII.1.h The extraordinary national service response to Hurricane Katrina, in which more than 100,000 participants contributed more than 7 million hours and managed a half million volunteers, reinforced the key role that national service plays in responding to natural disasters. The Corporation has created partnerships at multiple levels to improve our coordination on disaster response, including with FEMA, state service commissions and emergency management agencies, National Voluntary Organizations Active in Disasters (NVOAD), and our grantees through the signing of cooperative agreements that allow national service programs to be reimbursed for expenses covered by FEMA mission assignments. More information can be found at: http://www.nationalservice.gov/about/newsroom/katrina.asp. 221a7da6-90f7-4187-8c5b-19a8896af608 20574c7a-6bfe-491c-9135-fa2314895597 Practices Share Effective Practices. _6c83fd7e-7ef7-11df-b4bc-81777a64ea2a VII.1.i To help the service and volunteer movement increase its effectiveness, the Corporation collaborates with hundreds of organizations to share their effective practices and tips for success through our free online Resource Center. More information can be found at: http://nationalserviceresources.org. 3f3b49ca-ba1d-4394-b5b6-413d3c1b6815 fb2a8239-de15-4565-85d3-fc15887816b9 President’s Volunteer Service Awards Recognize and honor volunteers. _6c8400c6-7ef7-11df-b4bc-81777a64ea2a VII.1.j Recognizing and honoring volunteers encourages a sustained commitment to civic participation and inspires others to make service a central part of their lives. The Corporation created the President’s Volunteer Service Award in 2003 to recognize individuals, families, and groups that have achieved certain hours of service. To date, we have partnered with more than 80 Leadership Organizations and more than 28,000 Certifying Organizations to bestow more than 1.6 million awards to the nation's deserving volunteers. More information can be found at: http://www.presidentialserviceawards.gov. 6e9f81bf-b3b5-4878-a718-37e39dfc90b2 92cfd66e-a6f0-4197-9aae-b5fadb989b3d National Days of Service Lead national days of service. _6c84042c-7ef7-11df-b4bc-81777a64ea2a VII.1.k Every year the Corporation leads two national days of service: Martin Luther King Jr. National Day of Service and the 9/11 National Day of Service and Remembrance. These involve intense collaboration with national and local partners, corporations, government agencies, and citizens. Last year, there were more than 10,000 MLK Day projects, and the first‐ever 9/11 Day of Service and Remembrance had projects in all 50 states. More information can be found at: www.mlkday.gov and www.serve.gov. 3690a322-7388-47b0-a175-34220eecbfb9 ac8aa2c7-f727-43b6-85f6-1388859ff498 AmeriCorps Video and Photo Contest Administer a video contest as part of AmeriCorps Week. _6c8406fc-7ef7-11df-b4bc-81777a64ea2a VII.1.l For the past three years, the Corporation has administered a highly successful video contest as part of AmeriCorps Week. The contest has generated more than 100 videos from AmeriCorps members and alumni, and a photo contest was added in 2009. In addition to raising awareness and building esprit de corps, the contest has produced low‐cost, highyield AmeriCorps recruitment PSAs. The winning videos of the first year’s contest were distributed to 1,200 television stations and have aired more than 38,000 times reaching 589 million viewers worth an equivalent of $5.1 million. More information can be found at: www.americorpscontest.org. 8d213ec1-69b9-4008-89d9-46313145e7fa 28315517-09e6-44f1-9759-d26a84a29646 Higher Education and Service Support Higher Education and Service. _6c840986-7ef7-11df-b4bc-81777a64ea2a VII.1.m The Corporation is working to build a culture of service on college campuses, investing more than $150 million each year in expanding service‐learning and campus volunteering through grants; AmeriCorps Education Awards; and research, recognition, and other initiatives. The Corporation sponsors the President’s Higher Education Community Service Honor Roll to recognize campuses for their service commitment, encourages campuses to use more of their Federal Work Study positions for community service, and highlights the growing number of colleges and universities that are matching the AmeriCorps Education Award to attract AmeriCorps alumni to their campuses. 68a34b24-4e8d-42b8-a995-148bc85dbf63 5b250ab1-2176-443b-bb52-fccc8e7e9c4f Innovations Enhance our commitment to collaborating with other federal agencies and the private sector. _6c840ce2-7ef7-11df-b4bc-81777a64ea2a VII.2 The Corporation is committed to enhancing our commitment to collaborating with other federal agencies and the private sector as a core part of our mission and a core strategy for accomplishing our mission. 88c6181c-8c72-42e2-a70d-095b0c2ec78f ae519042-fbb2-4ff0-a8aa-92d6b2e09248 Ambassadors of Service Continue to spread the call to service message through creative partnerships with well‐known entertainers, athletes, and other national leaders. _6c840fc6-7ef7-11df-b4bc-81777a64ea2a VII.2.a We will continue to spread the call to service message through creative partnerships with well‐known entertainers, athletes, and other national leaders. Building on the Bon Jovi model, we will create additional PSAs for the United We Serve initiative that drive Americans to visit Serve.gov to find volunteer opportunities. High‐profile leaders will also be asked to participate in the national days of service and other opportunities to highlight the importance of getting involved. 8a93ff9f-f1fc-40e0-8090-e7c34c001da1 e80450b8-34c8-4734-8e60-5e826ca1cdf5 Data Sharing Improve Data Sharing to Enhance Collaboration. _6c84126e-7ef7-11df-b4bc-81777a64ea2a VII.2.b By improving transparency, we can also stimulate collaboration. National service happens on the local level, and programs will be more effective at solving problems if they can work together. A precursor to local collaboration is knowing what other programs are nearby. For example, if an AmeriCorps program wants to plan a service day with other national service programs in its hometown, it needs to be able to find contact information. While the National Service State Profiles on the Corporation’s website currently list programs by city, they don’t have contact information or program descriptions. The Corporation will work to improve its display of grantee information on its website to make it easier to learn about what programs are operating in states and cities and how to get in touch with them. In addition, through the first‐ever Civic Health Assessment to be released in the fall of 2010, we will be providing extensive data about a variety of indicators about forms of civic engagement beyond volunteering. 76ac09c7-5835-4f75-8351-948e0b8cf364 9e2acbe2-7f1f-4b14-8c5a-36cae3edb37f Social Media and Websites Strengthen our use of Social Media and Websites. _6c84166a-7ef7-11df-b4bc-81777a64ea2a VII.2.c Over the past few years, the Corporation has expanded its use of social media platforms including Facebook, Twitter, and YouTube. Given the popularity of these networks, the Corporation will intensify our social media presence to connect more Americans to service opportunities, raise awareness, support national days of service, and tell the story of how volunteers are making a difference. Through a website redesign process now underway, we will improve navigation and functionality and strengthen online services to better meet our agency goals and improve customer service. We will also be working with All for Good and our providers of online recruitment systems to continually improve these services to make it easy for Americans to find service opportunities. 66c0bc08-0c1b-42aa-b62c-26cedb7466ed 5b05aedd-1080-4de0-bec3-1c5bfed43424 New Programs to Enhance Collaboration Launch new programs authorized by the Edward M. Kennedy Serve America Act that will enhance our collaboration with the nonprofit and private sector. _6c84196c-7ef7-11df-b4bc-81777a64ea2a VII.2.d The Corporation is launching several new programs authorized by the Edward M. Kennedy Serve America Act that will enhance our collaboration with the nonprofit and private sector. 188db9e3-a488-48c4-bf8e-75d9e236d54a 757a0466-95fd-4e61-86a9-d2bac6a52c9b Social Innovation Fund Fund effective and potentially transformative portfolios of nonprofit community organizations. _6c841c32-7ef7-11df-b4bc-81777a64ea2a VII.2.d.1 Nonprofit Community Organizations The Social Innovation Fund is a new public‐private investment vehicle designed to – fund effective and potentially transformative portfolios of nonprofit community organizations to help them strengthen their evidence base, and replicate and expand to serve more low‐income communities; – identify more effective approaches to addressing critical social challenges and broadly share this knowledge; and – develop the grant‐making infrastructure necessary to support the work of social innovation in communities across the country. In fiscal 2010, the Corporation expects to award an estimated $50 million to five to seven intermediary organizations. Annual awards, which will run for five years, are expected to be in the range of $5 million to $10 million. Intermediary organizations – grantmaking institutions – will apply for funding and then make sub‐grants to a portfolio of promising nonprofit organizations. The network of grantees and sub‐grantees will leverage Federal investments through partnerships with the public, private and philanthropic sectors to ensure greater impact. The funding mechanism calls for every $1 in Federal funding to be leveraged by $3 in private funding, for a total public‐private investment of $200 million. 6fe4006c-6cd5-4010-a207-47b91ee32ae6 0a257cfa-6da2-4c42-b2c9-ce5ed8a72ed9 Volunteer Generation Fund Strengthen the capacity of states and volunteer connector organizations to recruit, manage, support and retain volunteers. _6c8420a6-7ef7-11df-b4bc-81777a64ea2a VII.2.d.2 States Volunteer Connector Organizations The Volunteer Generation Fund is a new Corporation grant program designed to strengthen the capacity of states and volunteer connector organizations to recruit, manage, support and retain volunteers. Congress provided $4 million for the Volunteer Generation Fund for fiscal 2010, and eligible applicants will be State Service Commissions. 10ebb65c-966f-4864-acc8-3163809e6874 331d53be-07e3-4350-9f30-df49ee06aa80 Nonprofit Capacity Building Program Ssupport grants to nonprofit intermediary organizations for the purpose of delivering organizational development assistance to small and midsize nonprofits. _6c8423ee-7ef7-11df-b4bc-81777a64ea2a VII.2.d.3 Nonprofit Intermediary Organizations The Nonprofit Capacity Building Program will support grants to nonprofit intermediary organizations for the purpose of delivering organizational development assistance to small and midsize nonprofits, especially in areas where nonprofit organizations face significant resource hardship challenges. The grants fund nonprofit intermediary organizations to provide organization development assistance to small and midsize organizations including the development and implementation of organizational performance management systems. 14b3e6b1-104e-49e6-a2a8-8296a2b1ceaa e7d1aaef-77db-4282-ad6d-7e13a3ad2f1e Flagship Initiatives _6c842718-7ef7-11df-b4bc-81777a64ea2a VIII AmeriCorps Member Feedback on Their Service Provide reliable data on members’ AmeriCorps experience, including their levels of satisfaction with supervision, training and support received while serving in AmeriCorps State and National, VISTA and NCCC. _6c842aba-7ef7-11df-b4bc-81777a64ea2a VIII.1 AmeriCorps Members The primary purpose of this data collection is to provide reliable data on members’ AmeriCorps experience, including their levels of satisfaction with supervision, training and support received while serving in AmeriCorps State and National, VISTA and NCCC. This effort is the next phase of a pilot member data collection that started in 2004 with a sample of members serving in national and community service programs. The information from the pilot has been used for agency and program reporting, to inform the budget and program processes, responding to Congressional and White House inquiries, and to assess program outcomes. Beginning in July 2009, all AmeriCorps members have been invited to respond to an online version of the survey as part of the Close of Service process in the My AmeriCorps Portal. Because we are offering the survey to a census of members, the data should more effectively help gauge what aspects of members' experiences they rate high, give programs constructive feedback, and provide a measure of program and grantee accountability (identifying where a program is doing well in providing a service experience for our members and where there is room for improvement). Low scores are intended to trigger training and technical assistance for programs. The Corporation plans to provide national, state and grantee level data. We also plan to develop a report card for programs, projects, and NCCC campuses on their performance (depending on sample sizes and response rates for each program and project). Most importantly, as part of the open government effort, we will make the results publicly available to allow prospective members to see the results of programs where they may serve to make more informed decisions about potential programs and service opportunities. In the same way Amazon.com provides users with feedback and comments on products submitted by other users we hope to provide information to the public on the AmeriCorps programs that provide the best experiences, supervision, training and support to their members. We believe the data will not only help the public make more informed decisions regarding their choice of programs, but will also assist programs to identify and focus on areas of need to provide a better service experience for members. In order to encourage members to take the survey, we will make the results available publicly on our website as part of our open government effort and AmeriCorps will dedicate resources to ensuring members are fully aware of the opportunity to participate in providing valuable information on their program experiences. Our goal is to have preliminary data for major programs available for the website by the end of calendar year 2010, with more information for all programs starting in 2011. b72c3731-f0b1-43b0-8e6e-a09a5b3cdbdc 2699171c-bdb7-4937-9960-653169a4f42c National Service Activity by State Improve both the quality and accessibility of our State activity reports. _6c842dda-7ef7-11df-b4bc-81777a64ea2a VIII.2 Currently, the Corporation publishes annual reports by state on our website so that the public can see where our activities are taking place. These reports, called National Service State Profiles, show the total number of participants, program sites, and funding by state, along with a list of all programs broken down by city and state. Over the coming year, we plan to improve both the quality and accessibility of these reports through the following changes. First, we will make the information available as a downloadable data set. By doing so, we hope to encourage better and more extensive uses of the data, to find new ideas for formatting the data, and to bring to light gaps in the data that we can fill. In addition to making the data available on our website, we will submit it to Data.gov to further publicize its availability. We will also maintain the prior years so that a historical record becomes available. Second, we will expand the amount and quality of information that we provide on a geographical basis. The makeup of these expanded reports will be determined by the Open Government Council, but they are likely to build on the existing reports by including short program descriptions and contact information so that potential volunteers or collaborators can easily find out what is happening in their area and contact local programs. A longer term goal is to include performance information for grantees. We will also explore new technology approaches, such as interactive maps and mobile applications, to share this information in a more user‐friendly way. 25e037a7-9908-4498-81f4-08e6e103b24f a6c9a5c0-ec27-4626-8c58-5d5d427b61c2 2010-04-07 2010-06-21 http://www.nationalservice.gov/pdf/10_0407_CNCS_opengovplan.pdf Owen Ambur Owen.Ambur@verizon.net Submit error.